CrawlJobs Logo
Airwallex Logo Airwallex · Sales

Account Manager, SME & Growth

Australia, Melbourne · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

The Account Manager role is a key sales role at Airwallex. This role will work within our SME team on a book size of 150-300 customer accounts. You will work cross-functionally, engaging with many teams across the wider Airwallex team, including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of customers. Our product offering works across 3 pillars: Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations.

Job Responsibility

  • Build deep relationships with your portfolio to best understand customer needs & provide value-based solutions utilising our range of products and services
  • Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
  • Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
  • Build relationships with internal stakeholders to share customer insights & help build out the roadmap of products from this

Requirements

  • Account Management experience - at least 2-3+ years of B2B experience managing and growing technology/fintech relationships with a large book of accounts
  • Worked previously with complex sales, feeling comfortable selling to C-level executives
  • A relationship builder
  • Exceptional communication skills
  • A problem solver
  • Want to build something great – resilient, driven, creative, patient but persistent, adaptable, and work well under pressure
  • Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
  • Technically minded and have prior experience working in API B2B sales or account management for a similar organisation
Airwallex - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Account Manager, SME & Growth

8 matching positions

Account Manager, SME & Growth

As an Account Manager at Airwallex, you will own the relationship with our SME c...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Hustle: You love sales, and are driven and resilient to achieve KPIs
  • Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions
  • Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally
  • Communication Skills: Strong verbal and written communication in English. Proficiency in other South East Asian languages will be added advantage
  • Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively
  • Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues
  • Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share
  • Industry Experience: 1-2 years experience in account management, with proven track record of driving revenue growth within existing accounts. Exposure to start-up and fintech environments preferred
Job Responsibility
Job Responsibility
  • Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs
  • Identify Opportunities: Utilise data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform
  • Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products
  • Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed
  • Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry
  • Fulltime
Read More
Arrow Right

Account Manager, SME & Growth

As an Account Manager at Airwallex, you will work cross functionally, engaging w...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts
  • Strong verbal and written communication in both Cantonese (Chinese) & English
  • Experience working with complex sales, comfortable selling to C-level executives
  • Ability to build meaningful, collaborative relationships
  • Exceptional communication skills
  • Problem-solving skills, ability to simplify complexity
  • Success-oriented and accountable for delivering key outcomes, including KPIs and revenue targets
  • Technically minded with prior experience in API B2B sales or account management for a similar organisation
Job Responsibility
Job Responsibility
  • Build deep relationships with your portfolio to understand needs & provide value-based solutions
  • Be an advocate for Airwallex and ensure SME customers are using services to their full potential
  • Achieve revenue targets by focusing on input metrics
  • Forecast & build out a pipeline within Salesforce to track numbers
  • Build relationships with internal stakeholders to share customer insights & help build product roadmap
  • Fulltime
Read More
Arrow Right

Account Manager, SME & Growth

As an Account Manager at Airwallex, you will own the relationship with our SME c...
Location
Location
Vietnam , Ho Chi Minh City; Hanoi
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Hustle: You love sales, and are driven and resilient to achieve KPIs
  • Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions
  • Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally
  • Communication Skills: Strong verbal and written communication in English and Vietnamese. Proficiency in Mandarin will be added advantage
  • Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively
  • Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues
  • Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share
  • Industry Experience: 1-2 years experience in account management, with proven track record of driving revenue growth within existing accounts. Exposure to start-up and fintech environments preferred
Job Responsibility
Job Responsibility
  • Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs
  • Identify Opportunities: Utilize data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform
  • Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products
  • Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed
  • Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry
  • Fulltime
Read More
Arrow Right

Account Manager, SME & Growth

As an Airwallex Account Manager, you will build relationships with our existing ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer-facing account management experience in a tech/software business
  • Ability to manage complex sales cycles
  • +4 years of proven experience in a sales role focused on existing customers
  • Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs
  • Track record of managing complex accounts and crafting account plans
  • Knowledge of APIs is a must
  • Leadership experience
  • Strong verbal and written communication skills in English required
  • Demonstrated experience in delighting customers
  • Natural intelligence, networking skills and problem-solving
Job Responsibility
Job Responsibility
  • Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
  • Be an advocate for your customer and their voice inside of Airwallex
  • Educate our customers on how to leverage the full range of Airwallex products
  • Build strong relationships with customers and with our internal teams
  • Develop a deep understanding of our customers needs and growth areas through QBR’s
  • Ability to understand complex technical requirements and craft solutions across multiple products
  • Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
  • Superior verbal and written communication skills in English is a must
  • Ability to operate in a highly ambiguous and fast-paced environment
  • Strong interest in technology and a deep understanding of space
  • Fulltime
Read More
Arrow Right

Sales Manager, SME & Growth

UAE is a key expansion market for our EMEA region and will play a critical role ...
Location
Location
United Arab Emirates , Abu Dhabi
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience of at least 8 years in sales, revenue growth, or go-to-market leadership, driving cross-functional teams to achieve ambitious targets
  • Demonstrated ability to build and scale a high-performing team in dynamic, high-growth environments, with a track record of fostering team engagement and success
  • Strong analytical and data-driven approach to strategy formulation and execution, with experience in leveraging market and customer insights to optimise commercial outcomes
  • Excellent communication and stakeholder management skills, with the ability to collaborate across diverse teams, influence global product strategies, and represent the organisation externally
Job Responsibility
Job Responsibility
  • Drive SME Performance: Lead and partner with the Sales Development, Direct Sales, Account Management, and Channel teams to exceed the UAE targets and set new benchmarks for excellence
  • Execute Commercial Strategy: Formulate and deliver the end-to-end SME go-to-market strategy. Utilise data-driven insights to identify key revenue channels, driving sustainable growth and profitability against annual OKRs
  • Customer & Product Engagement: Interface directly with the market to lead strategic deal-making. Partner with the global Product team to translate customer feedback into actionable product strategies
  • Leadership: Recruit and retain world-class talent to build a positive, high-performing sales culture. Lead quarterly UAE Sales Kick-Offs to align the SME team on vision and execution
  • Brand Ambassadorship: Strengthen the Airwallex brand across the UAE by representing the company at key events. Collaborate with global teams to ensure local commercial strategies align with our worldwide vision
  • Fulltime
Read More
Arrow Right

Sales Manager, SME & Growth

As a Sales Manager, Japan, you will actively contribute to the country’s sales s...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading high-performing sales teams, with a strong track record of delivering growth and managing full-cycle sales teams in Japan, preferably in a tech/startup environment
  • Demonstrated ability to contribute towards and execute strategic go-to-market plans and work cross-functionally across strategy, marketing, product, and operations teams
  • Proven experience in developing and scaling channel/indirect sales programs in the Japanese market
  • Deep understanding of the Japanese SME and startup landscape, including cultural nuance, decision-making structures, and competitive dynamics
  • Passion for sales and a hands-on, ownership mindset - you’re ready to prospect, pitch, follow up, and close deals end-to-end
  • Ability to navigate competing priorities in a fast-paced environment, with a strong accountability for outcomes
  • Strong leadership, communication, and interpersonal skills - comfortable representing the company with clients, partners, and external stakeholders, as well as being a trusted leader within the Japan sales team
  • Analytical and execution-driven mindset with strong commercial instincts
  • Native-level fluency in Japanese with business-level proficiency in English (spoken and written) to lead local teams and communicate with global stakeholders
Job Responsibility
Job Responsibility
  • Actively contribute towards and execute the go-to-market strategy for Japan, including direct sales and channel-driven approaches, aligned with company-wide goals
  • Build, manage, and mentor the Japan sales team, ensuring strong execution, continuous improvement, and career development
  • Design and scale a robust channel partner program in Japan - identifying, onboarding, and enabling partners (e.g., e-commerce/digital agencies, incorporation agents, accountants etc.) to generate high-quality referrals and drive growth
  • Act as a thought leader and Airwallex brand ambassador, building strategic relationships with key ecosystem players including start-up investors, accelerators, and other relevant communities
  • Partner with marketing teams to launch high-impact campaigns and co-marketing activities with both direct and channel leads
  • Provide strategic market feedback to product and operations teams to shape offerings and ensure strong local product-market fit in Japan
  • Report on sales performance, pipeline, and partner impact, with a focus on data-driven decision making and accountability
  • Fulltime
Read More
Arrow Right

Sales Manager, SME & Growth

Airwallex aspires to partner with the most ambitious businesses globally. The SM...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of sales experience, preferably selling a technical / financial product, with a track record of top performance, preferably in business development and outbound sales
  • Strong inside and outbound sales experience with demonstrated success winning Retail and/or F&B customers in Hong Kong
  • Excellent presentation, communication, and solution-selling skills (directly tailored to customer needs) and experience in identifying and influencing multiple key decision-makers and stakeholders
  • Ability to understand complex technical requirements (e.g., integrations with POS/OMS/ERP/eCommerce/ordering platforms) and craft solutions across multiple products
  • Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales, progressing opportunities through a multi-stage sales cycles
  • Strong analytical skills and an organized way of working
  • Superior verbal and written communication skills in English, Cantonese, and Mandarin
Job Responsibility
Job Responsibility
  • Be accountable for increasing revenue and new client acquisition across Retail and F&B SMEs in Hong Kong
  • Owning the full sales cycle and territory management from prospecting to close
  • Ensure the best customer experience and onboarding process for new customers, and own the initial customer ramp-up period
  • Representing Airwallex at client meetings and events
  • Maintain a database of current and potential customers using our CRM system along with meticulous CRM usage and forecasting
  • You are success-oriented and hold yourself accountable for delivering key outcomes
  • You consistently "go the extra mile" in your work and are willing to do what needs to be done to achieve results
  • Fulltime
Read More
Arrow Right

Strategic Account Manager (SME)

We are seeking a high-energy, results-driven Strategic Account Manager (SME) to ...
Location
Location
France , Paris
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or bilingual fluency in French and professional proficiency in English
  • At least 5 years of experience in Account Management or Sales, specifically managing SME or Mid-Market portfolios
  • Prior experience within the Fintech or Payments industry is a significant plus. Deep knowledge of card issuing, acquiring, FX, or global payment rails will be key to your success
  • You have a "product-first" mindset. You are comfortable discussing API documentation, payment flows, and technical integrations with both CFOs and technical stakeholders
  • A proven track record of hitting and exceeding sales/upsell targets. You are motivated by impact and "closing the gap."
  • Strong ability to multi-task and prioritise. You are comfortable managing 50+ accounts without letting opportunities slip through the cracks
  • You are a self-starter who looks for creative solutions and isn't afraid to "roll up your sleeves" to build a new market from the ground up
Job Responsibility
Job Responsibility
  • Drive Revenue Growth: Own the upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs
  • Product Mastery & Advisory: Become a power-user of the Airwallex platform. You will act as a product advisor, deeply understanding your clients' technical setups to recommend the right API configurations or feature sets
  • Strategic Prioritization: Manage a high-volume portfolio (50+ accounts) by implementing a rigorous framework to identify and focus on high-impact growth opportunities
  • Voice of the Customer (Product Advocacy): Partner closely with Product and Engineering teams. You won't just report bugs
  • you will translate client needs into product requirements to help shape the Airwallex roadmap for the French market
  • Founding Contribution: Help build and refine the AM "playbook" for France, ensuring our onboarding and activation processes are seamless and scalable
  • Retention & Health: Monitor account health and product usage metrics proactively to mitigate churn and ensure long-term platform loyalty
What we offer
What we offer
  • competitive salary plus valuable equity within Airwallex
  • a collaborative environment that encourages creativity, ownership, and professional growth
  • Fulltime
Read More
Arrow Right