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The Account Manager role is a key sales role at Airwallex. This role will work within our SME team on a book size of 150-300 customer accounts. You will work cross-functionally, engaging with many teams across the wider Airwallex team, including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of customers. Our product offering works across 3 pillars: Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations.
Job Responsibility:
Build deep relationships with your portfolio to best understand customer needs & provide value-based solutions utilising our range of products and services
Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
Build relationships with internal stakeholders to share customer insights & help build out the roadmap of products from this
Requirements:
Account Management experience - at least 2-3+ years of B2B experience managing and growing technology/fintech relationships with a large book of accounts
Worked previously with complex sales, feeling comfortable selling to C-level executives
A relationship builder
Exceptional communication skills
A problem solver
Want to build something great – resilient, driven, creative, patient but persistent, adaptable, and work well under pressure
Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
Technically minded and have prior experience working in API B2B sales or account management for a similar organisation