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As an Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers. We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.
Job Responsibility:
Build deep relationships with your portfolio to understand needs & provide value-based solutions
Be an advocate for Airwallex and ensure SME customers are using services to their full potential
Achieve revenue targets by focusing on input metrics
Forecast & build out a pipeline within Salesforce to track numbers
Build relationships with internal stakeholders to share customer insights & help build product roadmap
Requirements:
At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts
Strong verbal and written communication in both Cantonese (Chinese) & English
Experience working with complex sales, comfortable selling to C-level executives
Ability to build meaningful, collaborative relationships
Exceptional communication skills
Problem-solving skills, ability to simplify complexity
Success-oriented and accountable for delivering key outcomes, including KPIs and revenue targets
Technically minded with prior experience in API B2B sales or account management for a similar organisation