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As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them. You will be working in an incredibly fast paced, scaling environment and providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy and working closely with Sales, Marketing and Operations Leadership.
Job Responsibility:
Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
Be an advocate for your customer and their voice inside of Airwallex
Educate our customers on how to leverage the full range of Airwallex products
Build strong relationships with customers and with our internal teams
Develop a deep understanding of our customers needs and growth areas through QBR’s
Ability to understand complex technical requirements and craft solutions across multiple products
Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
Superior verbal and written communication skills in English is a must
Ability to operate in a highly ambiguous and fast-paced environment
Strong interest in technology and a deep understanding of space
Mentor more junior members of the Account Management team and lead on strategic decision making
Requirements:
Customer-facing account management experience in a tech/software business
Ability to manage complex sales cycles
+4 years of proven experience in a sales role focused on existing customers
Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs
Track record of managing complex accounts and crafting account plans
Knowledge of APIs is a must
Leadership experience
Strong verbal and written communication skills in English required
Demonstrated experience in delighting customers
Natural intelligence, networking skills and problem-solving
Start-up & Fintech experience preferred
High education preferred (bachelor’s degree or other)
Experience with Salesforce highly regarded
Nice to have:
Start-up & Fintech experience preferred
High education preferred (bachelor’s degree or other)