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Join our growing Sales team as the trusted advisor who helps small and medium businesses strengthen their security posture through expanded KnowBe4 solutions. As Account Manager (SMB), you'll own a book of business where you've already proven value—now it's your job to deepen those relationships and unlock the full potential of our product suite. You'll drive expansion with customers of 25-500 employees, identifying opportunities to add seats, upgrade subscriptions, and introduce complementary products that genuinely make their organizations more secure.
Job Responsibility:
Account Ownership: Manage your assigned book of business with a focus on maximizing revenue
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite
Quota Achievement: Hit or exceed your monthly sales targets
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists
Lead Conversion: Follow up on marketing-generated leads within your accounts
Customer Intelligence: Maintain meticulous records in Salesforce
Requirements:
2+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business
Relationship-building instincts
Familiarity with IT security concepts and challenges
Numbers-focused mindset for managing your pipeline and forecasting accurately
Self-starter mentality with the motivation to work independently
Strong communication skills—both written and verbal
Salesforce and Gmail proficiency
Nice to have:
Bachelor's degree in business, technology, or related field
Network+ or Security+ certification that deepens your technical credibility
Experience attending trade shows and converting face-to-face interactions into pipeline
Background negotiating pricing within established guidelines to close deals that work for both sides
What we offer:
company-wide bonuses based on monthly sales targets