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KnowBe4 Logo KnowBe4 · Sales

Account Manager (SMB)

United States, Clearwater · Job Posted February 10, 2026
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Job Description

Join our growing Sales team as the trusted advisor who helps small and medium businesses strengthen their security posture through expanded KnowBe4 solutions. As Account Manager (SMB), you'll own a book of business where you've already proven value—now it's your job to deepen those relationships and unlock the full potential of our product suite. You'll drive expansion with customers of 25-500 employees, identifying opportunities to add seats, upgrade subscriptions, and introduce complementary products that genuinely make their organizations more secure.

Job Responsibility

  • Account Ownership: Manage your assigned book of business with a focus on maximizing revenue
  • Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities
  • Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite
  • Quota Achievement: Hit or exceed your monthly sales targets
  • Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists
  • Lead Conversion: Follow up on marketing-generated leads within your accounts
  • Customer Intelligence: Maintain meticulous records in Salesforce

Requirements

  • 2+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
  • Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business
  • Relationship-building instincts
  • Familiarity with IT security concepts and challenges
  • Numbers-focused mindset for managing your pipeline and forecasting accurately
  • Self-starter mentality with the motivation to work independently
  • Strong communication skills—both written and verbal
  • Salesforce and Gmail proficiency

Nice to have

  • Bachelor's degree in business, technology, or related field
  • Network+ or Security+ certification that deepens your technical credibility
  • Experience attending trade shows and converting face-to-face interactions into pipeline
  • Background negotiating pricing within established guidelines to close deals that work for both sides

What we offer

  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses
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