Account Manager (SMB) Job at KnowBe4 (London)

SMB Account Manager – Chinese Speaking

Deliveroo is on a mission to transform the way the world thinks about food deliv...

Location

United Kingdom , Manchester

Salary:

29300.00 GBP / Year

DELIVER

Expiration Date

Until further notice

Requirements

Fluency in English & Chinese (Mandarin &/or Cantonese)
Track record in an account management role
Understand problems and get to the crux of an issue quickly, using data and without over-complicating
The ability to remove barriers through creativity
An excellent phone manner, and experience providing telephone support and selling to customers
Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel

Job Responsibility

Manage a portfolio of accounts through desk-based account management model
Support the growth of partners through email, phone, online presentations and video calls
Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
Drive engagement with Deliveroo's national and local marketing opportunities for restaurants

What we offer

Bonus of up to £6,000 per year, paid quarterly
A competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership

Fulltime

Account Manager (SMB)

Join our growing Sales team as the trusted advisor who helps small and medium bu...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

3+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving
Relationship-building instincts
Familiarity with IT security concepts and challenges
Numbers-focused mindset for managing your pipeline and forecasting accurately
Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction
Strong communication skills—both written and verbal
Salesforce and Gmail proficiency

Job Responsibility

Account Ownership: Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes
Quota Achievement: Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table
Lead Conversion: Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals
Customer Intelligence: Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Senior Manager, Account Executives (SMB)

The role will lead a team of Account Executives primarily responsible for new bu...

Location

Ireland; United Kingdom , Dublin; London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in technology sales
2+ years leading high performing account management teams
4+ years of closing experience in IC capacity
2+ years of first line management experience
Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR
Program management experience, proven ability to contribute to strategic programs that add shareholder value
Proven track record of building and scaling revenue across EMEA
Strong operational mindset skilled at building scalable processes and driving efficiency
Executive presence and communication skills suitable for engaging with C-level customers & internal executives
Familiarity with Command of the Message and MEDDPICC (or similar)

Job Responsibility

Build and lead a team of EMEA SB account executives
Lead, coach and develop sales professionals ensuring excellence in standards
Responsible for new business revenue within our EMEA commercial segment
Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue
Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting)
Drive accuracy and accountability forecasting revenue within +-9%
Partner with EMEA leadership on company-wide events and initiatives

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Account Manager

The Account Manager, Small Medium Business, APEC/EMEA/CALA, reports to the VP, S...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM applications
fluent in English written and spoken

Job Responsibility

Champions the SMB Program across markets, acting as a subject matter expert and internal advocate
identifies, pitches and converts qualified SMBs into active accounts
monitors performance and optimizes account engagement
onboards new accounts to ensure seamless activation
develops and delivers compelling presentations and demos to prospective SMBs, tailoring messaging to local market needs
develops and refines sales collateral, talking points and assets aligned with the Program’s evolving strategy
supports and develops targeted campaigns to drive awareness and revenue
partners with continent marketing teams to ensure messaging consistency and leverages promotional opportunities
serves as a liaison between continent stakeholders, property teams and global sales operations
provides customer and market feedback to SMB Program Director to support further Program development and strategic adaptations

What we offer

equal opportunity employer
access to opportunity
fosters an environment where the unique backgrounds of associates are valued and celebrated

Fulltime

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record of managing medium/large sized businesses
Strong commercial acumen
In depth understanding of public cloud technology and taking clients on digital transformational journeys
Strong consultative sales skills
Ability to manage relationships with key stakeholders, at a high level
Experience in creating and executing key account management plans
Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
Strong face to face presentational skills
A passion to develop and grow in the role
Confidence to build relationships across multiple levels quickly and successfully

Job Responsibility

Manage circa 100 accounts within the SMB sector
Deliver amazing customer service
responsively and passionately
Demonstrate consultative sales technique’s, objection handling and conflict resolution
Hit performance related KPIs and sales targets
Upsell and cross sell relevant products to your client base
Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
Proactively renew contracts
Ensure solutions and products we are selling to clients are fit for purpose
Be a point of escalation for clients where needed

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Account Manager, Small Medium Business, APEC

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Dist...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
Strong communication and presentation skills
ability to influence across functions and geographies
Familiarity with SMB dynamics and B2B sales cycles
Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
Ability to work independently and collaboratively in a fast-paced, matrixed environment
Passion for innovation and customer-centric solutions

Job Responsibility

Build and maintain business relationships with key SMB buyers to maximize market share
Support Marriott properties with account activation
Facilitate SMB Program implementation services to support the global SMB strategy
Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
Identify, pitch and convert qualified SMBs into active accounts
Monitor performance and optimize account engagement
Onboard new accounts to ensure seamless activation
Develop and deliver compelling presentations and demos to prospective SMBs
Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy

What we offer

Equal opportunity employer
Values and celebrates unique backgrounds of associates
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global opportunities for associates to grow and succeed

Fulltime

SMB Account Executive

The SMB Account Executive is a crucial, high-velocity role dedicated to scaling ...

Location

United States , New York

Salary:

110000.00 - 150000.00 USD / Year

Findigs

Expiration Date

Until further notice

Requirements

2+ years of proven experience in an outbound, quota-carrying sales role, including at least one year in a closing role
A solutions-oriented and consultative approach to sales that prioritizes diagnosing the customer's core challenge before proposing a path forward
A track record of holding yourself accountable to a disciplined sales process and consistently exceeding ambitious revenue targets
Ingenuity in contract negotiation and deal structuring, especially when introducing new and disruptive use cases to the market
Extensive experience building meaningful customer relationships and negotiating with clarity and respect
The drive to sell innovative and disruptive products, building trust quickly and leveraging multiple use cases to accelerate and compress your deal cycles

Job Responsibility

Secure new customers by selling directly to property management executives and leaders
Partner closely with a dedicated lead-generating Sales Development Representative to strategically fill and qualify your pipeline
Collaborate with our post-sales Implementation and Customer Success teams to ensure every closed deal successfully transitions for long-term success and maximizes the value of Findigs
Expertly navigate a high-volume pipeline of opportunities simultaneously, working through a rapid 1-3 month sales cycle on average
Work cohesively with the Findigs Product team to escalate prospect requests, challenge the status quo, and expand our platform's use cases
Partner with internal technical teams to accurately position integrations and technical requirements with prospects
Track all customer details and maintain vigilant Salesforce hygiene to effectively forecast predictable revenue

What we offer

Competitive OTE + Pre-IPO equity
Unlimited Paid Time Off (PTO) policy
All-company holidays
Health benefits
401(k) matching up to 4%
Monthly gym stipend
Lunch provided every day

Fulltime

Customer Success Manager, Global SMB

As a Customer Success Manager, you will work closely with agile, technology-focu...

Location

Indonesia , Jakarta

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Exemplary written and verbal communication skills
Unparalleled follow up skills
Experience managing a large number of accounts with a 'Tech-Touch' level of engagement
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
High level of intellectual curiosity
Team player interested in mentoring peers and contributing to internal projects
Comfortable with frequent feedback

Job Responsibility

Analyze and drive increased product adoption across innovating SMB accounts
Provide recommendations to clients for adapting business processes to efficiently work with Braze
Develop creative ways to use internal tools and Braze technology to manage and grow accounts
Be a point of escalation for customers' strategy, product training, and non-technical support questions
Answer strategic client questions via a queue
Deliver Braze product expertise through check-ins and business reviews
Help build processes, internal enablement, and servicing tactics for SMB support strategy
Partner with Account Managers to provide excellent customer experience and ensure commercial alignment on renewals
Own customer renewal targets for accounts in your name
Collaborate with Customer Onboarding Managers and Success partners to transition clients from onboarding to active users

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Account Manager (SMB)

KnowBe4

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Account Manager (SMB)

SMB Account Manager – Chinese Speaking

Account Manager (SMB)

Senior Manager, Account Executives (SMB)

Account Manager

Senior Account Manager

Account Manager, Small Medium Business, APEC

SMB Account Executive

Customer Success Manager, Global SMB

Account Manager (SMB)

KnowBe4

Location:United Kingdom , London

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Account Manager (SMB)

SMB Account Manager – Chinese Speaking

Account Manager (SMB)

Senior Manager, Account Executives (SMB)

Account Manager

Senior Account Manager

Account Manager, Small Medium Business, APEC

SMB Account Executive

Customer Success Manager, Global SMB

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Job Posted:
February 10, 2026