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Account Manager, Small Medium Business, APEC

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Singapore , Singapore

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Distribution and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program. This role is responsible for building and maintaining business relationships with key SMB buyers to maximize market share and supporting Marriott properties with account activation. The Account Manager will facilitate SMB Program implementation services to support the global SMB strategy, including prospecting, onboarding and program support, account penetration and strategic growth initiatives across the continent.

Job Responsibility:

  • Build and maintain business relationships with key SMB buyers to maximize market share
  • Support Marriott properties with account activation
  • Facilitate SMB Program implementation services to support the global SMB strategy
  • Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
  • Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
  • Identify, pitch and convert qualified SMBs into active accounts
  • Monitor performance and optimize account engagement
  • Onboard new accounts to ensure seamless activation
  • Develop and deliver compelling presentations and demos to prospective SMBs
  • Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy
  • Support and develop targeted campaigns to drive awareness and revenue
  • Partner with continent marketing teams to ensure messaging consistency and leverage promotional opportunities
  • Serve as a liaison between continent stakeholders, property teams and global sales operations
  • Provide customer and market feedback to SMB Program Director
  • Responsible for accurate business results in the SMB infrastructure
  • Provide input and ideas to solidify Marriott as the hospitality industry leader in implementing a SMB Sales Strategy and technological innovation
  • Respond to, solve and make decisions on more complex/non-routine business requests with limited supervision
  • Work with data/analytics to uncover new accounts based on SMB profile and further penetrate existing SMB accounts
  • Attend relevant tradeshows and webinars to attract qualified SMBs

Requirements:

  • 4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
  • OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
  • Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
  • Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
  • Strong communication and presentation skills
  • ability to influence across functions and geographies
  • Familiarity with SMB dynamics and B2B sales cycles
  • Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
  • Ability to work independently and collaboratively in a fast-paced, matrixed environment
  • Passion for innovation and customer-centric solutions
  • Excellent selling skills and understanding of sales processes
  • can effectively up-sell products and services
  • can bring a sale to closure
  • Strong customer development and relationship management skills
  • Knowledge of transient business
  • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them
  • Experience managing complex initiatives and change with little supervision
  • Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance
  • Understands revenue management functions and account profitability
  • Strong communication skills (verbal, listening, writing)
  • Strong problem-solving skills
  • Effective decision-making skills
  • Excellent negotiation skills
  • Strong Presentation skills (verbal & powerpoint proficient)
  • Strong ability to analyze data (proficiency in excel)
  • Ability to develop and maintain relationships at all levels
  • Ability to influence others within all levels of Sales Organizations
  • Ability to work effectively as a member of a team, as well as independently
  • Strong dedication to data integrity and quality of work
  • Attention to detail and strong organizational skills
  • Strong organizational skills to effectively manage tracking and resolution of account and strategy issues
  • Strong customer service skills

Nice to have:

  • Experience with Salesforce, Empower Sales, or similar CRM platforms
  • Experience in hospitality or travel tech
  • Passion for innovation and customer-centric solutions
What we offer:
  • Equal opportunity employer
  • Values and celebrates unique backgrounds of associates
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Global opportunities for associates to grow and succeed

Additional Information:

Job Posted:
October 25, 2025

Employment Type:
Fulltime
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