Account Manager, Small Medium Business, APEC, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Account Manager, Small Medium Business, APEC reports to the VP, Sales & Distribution and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program. This role is responsible for building and maintaining business relationships with key SMB buyers to maximize market share and supporting Marriott properties with account activation. The Account Manager will facilitate SMB Program implementation services to support the global SMB strategy, including prospecting, onboarding and program support, account penetration and strategic growth initiatives across the continent.

Job Responsibility:

Build and maintain business relationships with key SMB buyers to maximize market share
Support Marriott properties with account activation
Facilitate SMB Program implementation services to support the global SMB strategy
Participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, and Sales Support
Champion the SMB Program across markets, acting as a subject matter expert and internal advocate
Identify, pitch and convert qualified SMBs into active accounts
Monitor performance and optimize account engagement
Onboard new accounts to ensure seamless activation
Develop and deliver compelling presentations and demos to prospective SMBs
Develop and refine sales collateral, talking points and assets aligned with the Program's evolving strategy
Support and develop targeted campaigns to drive awareness and revenue
Partner with continent marketing teams to ensure messaging consistency and leverage promotional opportunities
Serve as a liaison between continent stakeholders, property teams and global sales operations
Provide customer and market feedback to SMB Program Director
Responsible for accurate business results in the SMB infrastructure
Provide input and ideas to solidify Marriott as the hospitality industry leader in implementing a SMB Sales Strategy and technological innovation
Respond to, solve and make decisions on more complex/non-routine business requests with limited supervision
Work with data/analytics to uncover new accounts based on SMB profile and further penetrate existing SMB accounts
Attend relevant tradeshows and webinars to attract qualified SMBs

Requirements:

4-year degree from an accredited university and 2+ years of relevant proactive sales experience, demonstrating progressive career growth and a pattern of exceptional performance
OR 4+ years of relevant proactive sales experience, demonstrating progressive career growth and pattern of exceptional performance
Excellent PC skills including proficiency using MS Office, PowerPoint, spreadsheets and CRM application
Proven experience in sales, account management, customer support or business development—preferably in hospitality or travel tech
Strong communication and presentation skills
ability to influence across functions and geographies
Familiarity with SMB dynamics and B2B sales cycles
Experience with Salesforce, Empower Sales, or similar CRM platforms is a plus
Ability to work independently and collaboratively in a fast-paced, matrixed environment
Passion for innovation and customer-centric solutions
Excellent selling skills and understanding of sales processes
can effectively up-sell products and services
can bring a sale to closure
Strong customer development and relationship management skills
Knowledge of transient business
Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them
Experience managing complex initiatives and change with little supervision
Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance
Understands revenue management functions and account profitability
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Effective decision-making skills
Excellent negotiation skills
Strong Presentation skills (verbal & powerpoint proficient)
Strong ability to analyze data (proficiency in excel)
Ability to develop and maintain relationships at all levels
Ability to influence others within all levels of Sales Organizations
Ability to work effectively as a member of a team, as well as independently
Strong dedication to data integrity and quality of work
Attention to detail and strong organizational skills
Strong organizational skills to effectively manage tracking and resolution of account and strategy issues
Strong customer service skills

Nice to have:

Experience with Salesforce, Empower Sales, or similar CRM platforms
Experience in hospitality or travel tech
Passion for innovation and customer-centric solutions

What we offer:

Equal opportunity employer
Values and celebrates unique backgrounds of associates
Rich blend of culture, talent, and experiences
Non-discrimination policy
Global opportunities for associates to grow and succeed

Additional Information:

Job Posted:
October 25, 2025

Employment Type:

Fulltime

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Account Manager, Small Medium Business, APEC