Account Manager, Scale Job at Hootsuite (Toronto)

Account Manager, Scale

We’re looking for an Account Manager, Scale to maintain day-to-day contact with ...

Location

Mexico , Mexico City

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Fluent English and Spanish
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.

Job Responsibility

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale
providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle

What we offer

Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary.
US Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more!
Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations.

Senior Account Manager, Scale

We're looking for a Senior Account Manager, Scale to manage, retain, and expand ...

Location

Canada , Toronto; Vancouver

Salary:

65000.00 - 92000.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

4-6 years of sales or customer success experience, preferably in a fast paced, SaaS industry
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech savvy with a strong ability to focus on customer business value, ROI, and customer solutions
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long term relationships
Experience in creating sales strategies inclusive of 3rd party solutions
Strong communication and presentation skills via various platforms, including by phone, video, email
Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up

Job Responsibility

Lead by example in managing scalable, efficient engagement with complex customers, in terms of product mix and ARR, through a pooled operating model
providing exceptional customer service at-scale with a focus on driving customer health & experience
Monitor customers in onboarding to ensure customers achieve first value quickly and effectively through ongoing adoption tracking and targeted 1:1 interactions when needed
Build and nurture relationships with customers by proactively providing insightful market information and solutions that maximize the benefits of Hootsuite's full product suite
Successfully lead renewals, upsells, and expansion in your BoB by driving customer engagements at scale and educating customers on Hootsuite's full product suite and value proposition and industry-specific use cases
Prioritize 1:1 engagement when required to maintain customer health, retention, or drive growth
Utilize your sales expertise to drive expansion campaigns for the team and identify key white space for upsell and cross sell of our products
Provide weekly forecasting and reporting, maintaining accurate and up-to-date account health data and proactively identifying risks and growth opportunities, as well as supporting junior team members in best practices
Model best practices and high performance in pipeline contributions of upsell/product add-ons upon contract renewal or during service period to exceed expansion targets
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, ensuring seamless execution and leveraging product expertise to drive customer satisfaction and retention

What we offer

Comprehensive benefits to support the health and wellbeing of our owls and their families
Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees with 12+ months tenure

Fulltime

Account Manager, Enterprise Scale

We’re looking for an Account Manager, Enterprise Scale to maintain day-to-day co...

Location

Canada , Toronto; Vancouver

Salary:

50000.00 - 63000.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
Proven success in monthly and quarterly sales forecasting
Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
Experience in creating sales strategies inclusive of 3rd party solutions.
Strong communication and presentation skills via various platforms, including by phone, video, and email.
Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.

Job Responsibility

Maintain low-touch day-to-day contact with customers for our pooled accounts at scale
providing timely answers to questions and focus on driving customer health and experience.
Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
Collaborate cross-functionally to provide customer value in all stages of the sales cycle

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Manager, Technical Account Manager

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team ...

Location

United States , Remote, Americas, Boston, New York, San Francisco, Seattle

Salary:

Not provided

Monte Carlo Data

Expiration Date

Until further notice

Requirements

7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
2+ years of experience managing or leading technical customer-facing teams
Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
Proven ability to coach and develop technical talent while driving customer outcomes
Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
Strong operational and project management skills with a customer-first mindset

Job Responsibility

Hire, onboard, coach, and develop a team of Technical Account Managers
Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Act as an escalation point for complex technical challenges and high-impact customer situations
Ensure consistent delivery of best practices around data observability, reliability, and scale
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
Help define and improve TAM processes, tooling, and engagement models as the business scales
Define success metrics for the TAM function and track performance across customer outcomes and team health

What we offer

Competitive compensation, meaningful equity, and comprehensive benefits
Flexible remote work, generous PTO, and a culture built on autonomy and trust

Fulltime

New

Account Manager

Location

United Kingdom , Oxfordshire

Salary:

Not provided

Randstad

Expiration Date

September 30, 2026

Requirements

Recruitment Account Management: proven track record managing large-scale, outsourced white-collar recruitment solutions (onsite or managed service provider experience is ideal)
VMS Expertise: heavy experience navigating VMS systems (B-Line experience is a massive plus)
Data Literacy: can look at a spreadsheet, spot the narrative, and turn it into a polished presentation for senior stakeholders
Leadership & Escalation Skills: knows how to motivate a small team and confidently manage tough conversations with client stakeholders or internal HR when issues arise
Strong Communication: can seamlessly shift style whether speaking with a warehouse manager, a lab researcher, or a corporate executive

Job Responsibility

Lead an on-site team of 3 Randstad professionals, acting as the critical bridge between the client, your team, and Randstad’s backend supporting functions
partner closely with the client's hiring managers to maximize vacancy capture, managing and tracking up to 70 open white-collar requisitions at any given time alongside our delivery team
conduct monthly compliance audits, oversee invoicing, resolve queries, and track actions rigorously
analyze account data, build compelling presentations, and deliver strategic reviews that align Randstad’s commercial priorities with the client’s vision

What we offer

Company car or car allowance provided

Fulltime

New

Junior Account Manager (DACH)

The IT company Andersen invites a Junior Account Manager DACH to join the team. ...

Location

Poland

Salary:

2600.00 - 3500.00 EUR / Month

Andersen

Expiration Date

Until further notice

Requirements

Experience in account management and/or customer success management for 1+ years
Experience in an account/sales assistant role
Strong communication, negotiation and team collaboration skills
Technical knowledge with sufficient ability to dig deep into technical aspects of technology will be an advantage
Conversation and communication skills C-Level people
Level of German from - Upper-Intermediate and above
Level of English from - Upper-Intermediate and above

Job Responsibility

Development and implementation of client growth strategies
Expansion of existing clients, development of new domains and regions
Increasing sales and improving project profitability
Identifying opportunities to enhance client relationships and scale the business (upselling/cross-selling)
PnL control
Establishing and maintaining strong long-term partnerships with clients and key stakeholders on the client side
Collaborating with the team and key client stakeholders to identify potential business challenges and proposing solutions, as well as implementing and optimizing client-related business processes
Managing operational activities for projects
Conducting pre-sales activities, developing and presenting solutions to support project growth strategies, and monitoring their outcomes
Participating in exhibitions and conferences

New

Technical Account Manager, Labs

At 3Shape Design Services, we’re transforming digital dentistry. Our lab busines...

Location

United States , New Providence

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

A bachelor's degree in a technical field like Computer Science, Engineering, or IT is typically required
Prior experience in enterprise technical account management, customer success, or technical project management is essential
Deep, hands-on understanding of 3Shape's Lab products, services, and integrated workflows
Strong knowledge of IT architecture including server/client networking, databases, and cloud migrations
Experience with CRM systems and project management software
Excellent verbal, written, and presentation skills to translate complex technical projects into business outcomes for executive audiences
Strong analytical and critical thinking skills to anticipate issues and provide scalable, customer-aligned solutions
Customer-centricity: Empathetic, proactive, and relationship-focused mindset committed to enterprise customer success
Ability to manage multiple enterprise projects and accounts simultaneously, prioritize effectively, and track metrics
Understanding of subscription/renewal-based business models (SaaS or enterprise software) and how technical adoption drives recurring revenue

Job Responsibility

Build and maintain strong, long-lasting client relationships by acting as the main technical contact for enterprise accounts
Conduct pre-upgrade reviews (hardware specifications, server/client setups, scanner compatibility) and coordinate enterprise-scale upgrades (e.g., Lab Organizations, Dental System, Cloud Dongle adoption)
Provide standardized infrastructure blueprints (small, medium, enterprise labs) to help customers and their IT providers run 3Shape software efficiently
Maintain a living integration tracker for each enterprise customer covering LMS/ERP connections, cross-lab workflows, and new lab onboarding
Coordinate with customer IT teams and 3Shape support / product teams
Identify potential technical challenges before they impact customers, and act as an escalation point with internal teams for timely resolution
Technical support & troubleshooting: Understand client business objectives and technical environments and guide clients through product upgrades, feature adoption, and new workflow implementations to optimize product usage and increase return on investment
Troubleshoot and resolve complex product-related issues based on in-depth technical knowledge of 3Shape's Lab products and integrated workflow, and common network and installation challenges, and offer technical recommendations for configurations, system integrations, and best practices
Value creation & retention: Support LabCare renewals, additional seat/scanner expansions, and adoption of new workflows by ensuring infrastructure stability and scalability
Participate in quarterly business reviews (QBRs) with enterprise accounts, translating technical initiatives into business outcomes (uptime, throughput, ROI)

What we offer

Comprehensive medical, vision and dental benefits, 401k
A unique opportunity to work in a global, innovative MedTech company
A collaborative and international work environment
The chance to contribute to strategic partnerships that can transform digital dentistry practices

Fulltime

New

RUCKUS Territory Account Manager

The Territory Account Manager is responsible for establishing, managing, and gro...

Location

United States , St. Louis

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

BS in Engineering or Computer Science
or equivalent required.
At least 8 years of in person selling experience of Wi-Fi, LAN enterprise grade and AI-driven platforms.
Detail oriented, with excellent planning and follow-up skills.
Ability to effectively communicate plans and strategies across a matrix organization, at all levels.
Displays exceptional personal and business ethics and moral character.
English- Proficient.
Willing to travel to support customer and partner face-to-face meetings.
Working knowledge of MS Office and management of daily activities through CRM applications.
Demonstrate strong leadership, interpersonal and communication skills.

Job Responsibility

Establish, manage, and grow RUCKUS presence within existing and new customers, in a specific territory inside the CALA region.
Grow incremental revenue through the management of sales initiatives in the territory.
Deliver periodically forecast/pipeline and business activity to the RUCKUS sales management team.
Execute and manage on marketing and promotional campaigns and activity throughout the territory.
Conduct Quarterly Business Reviews and Quarterly Business Planning Sessions with the sales team and strategic channel partners.
Identify opportunities for new business, expansion into untapped markets.
Prepare Account Plan for large critical accounts where RUCKUS will derive recurrent business.

Fulltime

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