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Account Manager, Scale

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Hootsuite

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Location:
Canada; Mexico , Toronto ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

50000.00 - 63000.00 CAD / Year
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Job Description:

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle.

Job Responsibility:

  • Maintain low-touch day-to-day contact with customers for our pooled accounts at scale
  • providing timely answers to questions and focus on driving customer health and experience.
  • Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
  • Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
  • Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
  • Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
  • Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
  • Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
  • Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
  • Collaborate cross-functionally to provide customer value in all stages of the sales cycle
  • Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
  • Share product and sales experience within the team in order to meet and exceed team targets
  • Perform other related duties as assigned

Requirements:

  • Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
  • Proven success in monthly and quarterly sales forecasting
  • Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
  • Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
  • Experience in creating sales strategies inclusive of 3rd party solutions.
  • Strong communication and presentation skills via various platforms, including by phone, video, and email.
  • Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
  • Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
  • Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
  • Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Nice to have:

  • Solution seeker
  • Lifelong learner
  • Resilient adapter
  • Intentional collaborator
  • Critical challenger
  • Active communicator
  • Integrated thinker
  • Accountable owner
  • Bar-raiser
What we offer:
  • Health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • Group RRSP plan with a company match of up to 4% of base salary (Canada)
  • 401k Plan with a company match (up to 4% of base salary) (US)
  • Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees with 12+ months of service

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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