Account Manager, Restaurants Job at DoorDash (Los Angeles)

Account Manager, Restaurants

As a Merchant Success Manager (MSM), you will play a critical role in supporting...

Location

United States , Boston

Salary:

Not provided

DoorDash

Expiration Date

Until further notice

Requirements

2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
Comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption)
2+ years of experience in Outbound Sales being held to DTT minimums
2+ years of experience in business operations or related setting
Experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
Experience using Salesforce or similar CRM tools
Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
Demonstrate empathy with customer needs and adapt to meet their unique goals
Goal‑oriented and competitive in a healthy way
Strong AI fluency, or a clear eagerness to build it

Job Responsibility

Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy
Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets
Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs
Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals
Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
Reduce churn, while identifying and supporting new store expansions
Collaborate with internal growth teams to identify the best products to pitch to merchants
Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag
Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance

Fulltime

SMB Account Manager, Restaurants

The Account Manager role is an exciting opportunity to showcase your relationshi...

Location

United States , New York

Salary:

69500.00 - 77000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience in sales, account management, operations, or a related field
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Highly organized and detail-oriented, with a strong work ethic
Willingness to roll up your sleeves and dive deep into partner relationships and business challenges

Job Responsibility

Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
Consult and upsell additional Uber Eats products and services to optimize merchant performance
Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
Maintain consistent communication via email, phone, and in-person meetings where applicable
Champion restaurant feedback to help shape internal strategy and drive insights
Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential

What we offer

Eligible to participate in Uber's bonus program
May be offered sales bonuses & other types of comp
Eligible to participate in a 401(k) plan
Various benefits

Fulltime

Account manager restaurants

As a Merchant Success Manager (MSM), you will play a critical role in supporting...

Location

United States , Chicago

Salary:

26.08 - 38.40 USD / Hour

DoorDash

Expiration Date

Until further notice

Requirements

1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
1+ years of experience in Outbound Sales being held to DTT minimums
1+ years of experience in business operations or related setting
experience in prior Outbound sales, account management, portfolio management, or related roles
experience using Salesforce or similar CRM tools
versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
demonstrate empathy with customer needs and adapt to meet their unique goals

Job Responsibility

Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend
Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
Advise business owners on promotions and spending to achieve their revenue goals
Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
Reduce churn, while identifying and supporting new store expansions
Collaborate with internal growth teams to identify the best products to pitch to merchants
Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance

Fulltime

Account Manager - Restaurants - Hero SMB MTY

The North Territory team is looking for an Account Manager based in Monterrey to...

Location

Mexico , Monterrey

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience in account management or B2B commercial roles (2–3 years) and performance targets
Strong analytical capabilities with proficiency in using data, reporting tools, and CRM systems to manage pipelines, evaluate performance, and build commercial proposals
Advanced analytical fluency, including the ability to run performance diagnostics, and translate findings into actionable commercial strategies
Bachelor’s degree

Job Responsibility

Manage a portfolio of Local Hero SMB Restaurants, conducting regular performance reviews and implementing commercial actions to drive growth across conversion, and customer engagement
Develop and execute Offers and Ads strategies tailored to Top Restaurants’s objectives, using data insights to optimize campaign performance and ROI
Monitor account health metrics, identify risks or opportunities
Collaborate with Cross-functional teams to support local initiatives and ensure seamless execution of commercial plans
Maintain accurate reporting, documentation, and CRM updates to track progress against KPIs and ensure efficient portfolio management

Fulltime

Sales Account Manager- Bars and Restaurants

At Reyes Beverage Group, we are committed to fostering an environment where all ...

Location

United States , Fairfield

Salary:

27.00 USD / Hour

Reyes Beverage Group

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and 0 to 2 plus years of related sales experience or High School Diploma/General Education Diploma and 3 to 4 plus years of specific experience
Must be at least 21 years of age or meet minimum state legal age requirements
Must have reliable automobile transportation, maintain an acceptable driving record and valid driver license, and maintain auto insurance coverage at least to the minimum amount specified by the Company and state law
The employee must be able to lift products from 25 lbs. to 50 lbs. on a regular basis and up to 175 lbs. when handling keg product

Job Responsibility

Achieve sales goals within assigned timeframes that meet monthly business objectives while actively acquiring new business and maintaining established distribution
Accomplish timely and productive execution of sales plans and promotions at retail, securing trade support by communicating pricing and product promotions, coordinating use of product displays and point-of-sale materials, promotional events and other product promotion opportunities
Maintain compliance with Quality Control and product code date standards
Plan and conduct regular sales visits to accounts
Manage accurate inventory levels to minimize out-of-stock and out-of-code issues
Monitor product placement and rotation in both selling and storage areas to ensure freshness and maximize shelf impact
Other projects or duties as assigned

What we offer

Monthly Car and Mileage Reimbursement
Medical, Dental, and Vision
401k with Employer Match
Paid Training with advancement opportunities in our sales, marketing, or delivery departments
Tuition Reimbursement, Wellness programs, and Paid time off

Fulltime

New

Account Manager, Sales Uber Eats SMB

The Account Manager role is an exciting opportunity to showcase your relationshi...

Location

United States , Chicago

Salary:

62500.00 - 69500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience in sales, account management, operations, or a related field

Job Responsibility

Act as an ambassador of Uber Eats' mission, brand, and product
Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Establish and proactively maintain communication channels with merchant (restaurant) partners via email, phone, and face-to-face meetings
Provide hands-on vendor management and training on new merchant features and products
Identifying new sales opportunities through product adoption and location expansion and upselling merchants on marketing products (ads, promotions, etc)
Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
KPI & OKR centric methodology: Generate team consciousness about the need of results measured by important metrics
Build processes and standardize best-practices within merchant success and your territory
Identify key risks for our partnerships and work quickly and diligently to ensure we are delivering the best possible experience for our partners to ensure 100% account retention
Partner with our Operations and Seller teams to manage relationships, resolve issues and answer merchant questions

What we offer

equity award & other types of comp
various benefits

Fulltime

New

Senior Account Manager, Uber Eats (French & English speaker)

As an Account Manager for our French-speaking region (Wallonia & Brussels), you ...

Location

Belgium , Brussels

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in client-facing account management or a relevant commercial role
Fluency in French and professional proficiency in English
Experience in framing value propositions and demonstrating the give/get in partnerships
Strong interpersonal skills with a proven ability to probe for objections and gain commitment
Proven ability to multitask and prioritize your daily tasks based on quantified business impact
A hustle mindset with the willingness to get in the weeds to hit quarterly revenue and adoption targets

Job Responsibility

Build and grow long-term partnerships by understanding what matters most to your restaurant partners
Navigate internal complexity and collaborate across operations, marketing, and product teams to unblock challenges and deliver solutions for your portfolio
Lead tough commercial negotiations and contract renewals with confidence
Use data to identify growth gaps, building convincing pitches that help partners leverage the full suite of Uber products
Manage your portfolio with discipline and urgency
Adapt your approach based on market trends and imperfect information
Track the details and follow through on promises

What we offer

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits

Fulltime

Account Manager, SMB

Over the past few years, Uber Eats has experienced incredible customer love and ...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Flexible mindset with a strong inclination to solve problems
Willingness to work non-standard hours and remain consistently available to support restaurant partners
Strong multitasking ability, with the capability to manage different types of partners while prioritizing effectively
Excellent communication skills and confidence when engaging with customers
Willingness to take on new challenges
Detail-oriented with the ability to manage multiple tasks efficiently and set clear priorities
Customer-oriented mindset with the ability to understand diverse customer needs and characteristics

Job Responsibility

Manage SMB restaurant partners
Leverage Uber Eats’ Martech tools and data capabilities to help restaurant partners grow revenue and optimize operations

Fulltime

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Account Manager, Restaurants

Job Description

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