Account Manager, Restaurants Job at DoorDash (Boston)

Job Description

As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You’ll be accountable for hitting weekly and quarterly KPIs — including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy.

Job Responsibility

Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy
Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets
Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs
Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals
Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
Reduce churn, while identifying and supporting new store expansions
Collaborate with internal growth teams to identify the best products to pitch to merchants
Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag
Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

Requirements

2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
Comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption)
2+ years of experience in Outbound Sales being held to DTT minimums
2+ years of experience in business operations or related setting
Experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
Experience using Salesforce or similar CRM tools
Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
Demonstrate empathy with customer needs and adapt to meet their unique goals
Goal‑oriented and competitive in a healthy way
Strong AI fluency, or a clear eagerness to build it

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)
Sales commission opportunities

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Account Manager, Restaurants

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