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Account manager restaurants

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DoorDash

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Location:
United States , Chicago

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Category:
Sales

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Contract Type:
Not provided

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Salary:

26.08 - 38.40 USD / Hour
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Job Description:

As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a high volume book of ~500 merchants, building long-term relationships and helping restaurant owners improvise their performance on the platform. Through consistent outbound calls, email outreach, and data-driven conversations – you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue.

Job Responsibility:

  • Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend
  • Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
  • Advise business owners on promotions and spending to achieve their revenue goals
  • Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
  • Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
  • Reduce churn, while identifying and supporting new store expansions
  • Collaborate with internal growth teams to identify the best products to pitch to merchants
  • Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

Requirements:

  • 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
  • 1+ years of experience in Outbound Sales being held to DTT minimums
  • 1+ years of experience in business operations or related setting
  • experience in prior Outbound sales, account management, portfolio management, or related roles
  • experience using Salesforce or similar CRM tools
  • versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
  • demonstrate empathy with customer needs and adapt to meet their unique goals
What we offer:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off
  • paid sick leave
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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