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Vanta Logo Vanta · Sales

Account Manager (Renewal Specialist)

Ireland, Dublin · Job Posted February 21, 2026
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Job Description

The Renewal Specialist will play a critical role in driving customer retention and revenue growth within the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals.

Job Responsibility

  • Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees segment
  • Proactively reach out to customers 60-90 days prior to renewal dates
  • Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles
  • Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts
  • Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity
  • Conduct light discovery conversations to understand customer health, usage, and satisfaction
  • Build and maintain strong relationships with customers to ensure retention
  • Address customer concerns and objections proactively
  • Collaborate with Customer Success Managers on at-risk accounts
  • Identify and surface expansion opportunities within your book of business
  • Maintain accurate records of customer interactions, renewal status, and forecasting data
  • Follow established renewal playbooks and communication sequences
  • Manage renewal pipeline with clear next steps and accurate stage progression
  • Meet or exceed renewal rate and revenue retention targets
  • Provide weekly forecasts and updates to leadership

Requirements

  • 1-3 years of experience in Sales Development, Customer Success, Account Management, or related customer-facing role
  • Proven track record of meeting or exceeding targets
  • Strong communication skills with ability to build rapport quickly
  • Excellent organisational skills and attention to detail
  • Ability to manage multiple priorities and work independently
  • Proficiency with CRM systems (Salesforce preferred)
  • Comfortable with data and metrics-driven decision making

Nice to have

  • Experience in SaaS or technology industry
  • Previous experience in SDR/BDR, inside sales, or account management roles
  • Knowledge of compliance, security, or GRC (Governance, Risk, and Compliance) space
  • Experience with contract negotiations and renewal processes
  • Background in staffing, recruiting, or other relationship-driven industries

What we offer

  • Industry-competitive salary and equity
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and mobile phone stipend
  • Commuter benefits for team members who attend the office
  • Pension matching
  • 25 days of Annual Leave per year and unlimited sick time
  • 8 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events
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