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You will own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts - the most complex, high-value organizations in the world, with over 10,000 employees, who are defining what AI-native experiences look, feel, and sound like at massive scale. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.
Job Responsibility:
Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts
Make sure every customer is getting real value, expanding into new products, and renewing with conviction
Build executive partnerships, multi-stakeholder relationships, and long-term success plans
Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs' expanding product suite
Lead renewals end to end
Requirements:
7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products
At least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
Managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it
Run full-cycle expansion motions end to end across complex, multi-stakeholder deals
Built genuine relationships at the C-suite level
Ability to be always three moves ahead and have a system for it
Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs
Nice to have:
Experience in the voice AI, audio AI, or conversational AI space
Experience selling or expanding into multiple products within a platform
What we offer:
Innovative culture
Growth paths
Learning & development through an annual discretionary stipend