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ElevenLabs Logo ElevenLabs · Sales

Account Manager - North America - Strategic Segment

United States · Job Posted March 20, 2026
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Job Description

You will own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts - the most complex, high-value organizations in the world, with over 10,000 employees, who are defining what AI-native experiences look, feel, and sound like at massive scale. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.

Job Responsibility

  • Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts
  • Make sure every customer is getting real value, expanding into new products, and renewing with conviction
  • Build executive partnerships, multi-stakeholder relationships, and long-term success plans
  • Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction
  • Own NRR across your managed book of business
  • Drive cross-sell into ElevenLabs' expanding product suite
  • Lead renewals end to end

Requirements

  • 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products
  • At least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
  • Managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it
  • Run full-cycle expansion motions end to end across complex, multi-stakeholder deals
  • Built genuine relationships at the C-suite level
  • Ability to be always three moves ahead and have a system for it
  • Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs

Nice to have

  • Experience in the voice AI, audio AI, or conversational AI space
  • Experience selling or expanding into multiple products within a platform

What we offer

  • Innovative culture
  • Growth paths
  • Learning & development through an annual discretionary stipend
  • Social travel annual discretionary stipend
  • Annual company offsite
  • Monthly co-working stipend
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