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You will own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts - the builders, innovators, and product teams at companies between 2,000 and 10,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-impact, high-depth role. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale.
Job Responsibility:
Own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts
Make sure every customer is getting real value, expanding into new products, and renewing with conviction
Manage a focused book while building the executive relationships, success plans, and expansion motions
Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations
Connect what's working technically to what's growing commercially and partnering closely with high growth accounts
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs' expanding product suite
Lead renewals end to end
Requirements:
5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
You own revenue outcomes end to end at the enterprise level - quota, retention, and expansion
You've been in deals where the champion and the economic buyer aren't on the same page, and you know how to navigate that
You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk
You can present to a C-suite, troubleshoot with an engineering team, and close with a procurement lead
Nice to have:
Experience in the voice AI, audio AI, or conversational AI space
Experience selling or expanding into multiple products within a platform