Account Manager - North America - Enterprise Segment Job at ElevenLabs

Account Manager - North America - Strategic Segment

You will own the full commercial relationship and customer success across a book...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products
At least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
Managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it
Run full-cycle expansion motions end to end across complex, multi-stakeholder deals
Built genuine relationships at the C-suite level
Ability to be always three moves ahead and have a system for it
Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs

Job Responsibility

Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts
Make sure every customer is getting real value, expanding into new products, and renewing with conviction
Build executive partnerships, multi-stakeholder relationships, and long-term success plans
Be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs' expanding product suite
Lead renewals end to end

What we offer

Innovative culture
Growth paths
Learning & development through an annual discretionary stipend
Social travel annual discretionary stipend
Annual company offsite
Monthly co-working stipend

Fulltime

Account Manager Lead - North America - Enterprise

As the Enterprise Account Manager Lead, you'll lead a team of experienced Accoun...

Location

United States , San Francisco

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.
Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.
3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement.
Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

Job Responsibility

Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.
Design and implement repeatable playbooks for renewals, upsells, and adoption
embed AI agents and automation into workflows by default to scale team impact.
Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

What we offer

Innovative culture
Growth paths
Learning & development (annual discretionary stipend)
Social travel (annual discretionary stipend to meet up with colleagues)
Annual company offsite
Co-working (monthly co-working stipend if not located near a main hub)

Fulltime

Senior Manager, Field Marketing - North America

Reporting directly to the VP, Global Field & Partner Marketing, you will be the ...

Location

Canada , Toronto

Salary:

Not provided

Ataccama

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B Demand Generation/Field Marketing
Deep understanding of how to execute complex, multi-channel campaigns promoting enterprise technology to complex technical and business buying committees
Strong ability to lead through influence in a global matrix environment
Comfort using Salesforce, HubSpot, and 6sense
Demonstrated ability to develop creative, break-through-the-noise campaigns
Ability to monitor and optimize campaign performance based on leading and lagging indicators
A passion for forging new strategies and ways of working and reaching our audiences with AI

Job Responsibility

Translate the global demand generation framework into a high-impact North American-focused regional plan
Lead the field marketing efforts for North America by developing executive events and industry-specific programs focused on financial services, insurance, and other prioritized ICP account segments
Execute 'to/through/with' partner marketing activities in alignment with our global partner marketing framework
Partner closely with Sales Development and Field Sales to optimize the local lead management process, conversion, and attribution models
Work with RevOps to report on NA specific funnel metrics and performance dashboards

What we offer

Long-Term Incentive Program
Get paid vacation plus the freedom of Flexible Time Off (FTO)
5 sick days
The Global Family Support Program - a paid leave program
'Bring Your Friend' referral program
Flexible working hours & hybrid work setup
Annual package for mental health support
RRSP plan available
Corporate discounts on travel, fitness, attractions, and shopping
Health, vision, and dental benefits

Fulltime

Senior Manager, Field Marketing - North America

Reporting directly to the VP, Global Field & Partner Marketing, you will be the ...

Location

United States , Boston

Salary:

150000.00 - 200000.00 USD / Year

Ataccama

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B Demand Generation/Field Marketing
Deep understanding of how to execute complex, multi-channel campaigns promoting enterprise technology to complex technical and business buying committees
Strong ability to lead through influence in a global matrix environment
Comfort using Salesforce, HubSpot, and 6sense
Demonstrated ability to develop creative, break-through-the-noise campaigns
Ability to monitor and optimize campaign performance based on leading and lagging indicators
A passion for forging new strategies and ways of working and reaching our audiences with AI

Job Responsibility

Translate the global demand generation framework into a high-impact North American-focused regional plan
Lead the field marketing efforts for North America by developing executive events and industry-specific programs focused on financial services, insurance, and other prioritized ICP account segments
Execute 'to/through/with' partner marketing activities in alignment with our global partner marketing framework
Partner closely with Sales Development and Field Sales to optimize the local lead management process, conversion, and attribution models
Work with RevOps to report on NA specific funnel metrics and performance dashboards

What we offer

Medical Insurance (including vision & dental)
401(k) with employer match contribution
Life Insurance
Long-term disability insurance
Employee Assistance Program (EAP)
Long-Term Incentive Program
'Bring Your Friend' referral program
Flexible Time Off (FTO)
5 sick days
The Global Family Support Program - a paid leave program

Fulltime

Executive Director, Global Marketing Lead (GML) for TEZSPIRE

The Executive Director, Global Marketing Lead (GML) for TEZSPIRE, is a critical ...

Location

United States , Thousand Oaks

Salary:

288619.20 - 390484.80 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 6 years of Global Marketing experience OR
Master's degree and 10 years of Global Marketing experience OR
Bachelor's degree and 12 years of Global Marketing experience AND
6 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Job Responsibility

Own and lead development and execution of the Global Brand Plan (GBP) across all approved indications
Define global patient segmentation, positioning, messaging, value propositions, and brand architecture
Lead global launch readiness and in-line brand optimization, ensuring strong differentiation and scalability
Drive alignment across approved indications, ensuring consistency where required and intentional differentiation where warranted
Serve as the global commercial decision-maker for brand strategy choices, within the context of enterprise product strategy
Lead and coordinate preparations for competition across TEZSPIRE indications
Lead development of cross functional/cross alliance ambition plans for TEZSPIRE and any new anti-TSLP franchise brands to optimize near and long-term opportunities
Represent as commercial Respiratory subject matter expert at Amgen
Own the forecast for TEZSPIRE and related anti-TSLP brands
Lead the Joint Commercial Committee (JCC) with AstraZeneca and the Integrated Brand Team (IBT) setting clear commercial priorities and executional focus

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models where possible

Fulltime

General Manager, YourCause from Blackbaud

As a dynamic global leader with a proven track record of measurable results, you...

Location

United States of America

Salary:

Not provided

Blackbaud

Expiration Date

Until further notice

Requirements

Experience as a senior executive with a proven background as a growth leader with industry leading organizations in the technology, education, or non-profit sectors
Currently serving as a P&L owner and brings a demonstrated track record of hyper-growth acceleration
SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management
Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific
Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity
Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes
Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy and serve as an industry spokesperson that is visible on the speaking circuit
Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery
Has designed effective workflows, identified key performance metrics, established self-managing systems, exceling in optimizing work processes, diagnoses and resolves workflow issues promptly, and consistently seeks incremental improvements
Demonstrated experience to have keen insight into individuals, accurately identifying strengths, weaknesses, and potential, understands the skills necessary for specific roles, and excels in hiring top performers

Job Responsibility

Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions
Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon
Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business
Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives
Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale
Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth
Fearlessly approach challenges with energy, prioritizing outcomes, costs, and the bottom line. Initiating action even when all the facts aren’t known and relentlessly drives to completion
Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders
Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment
Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business

General Manager, YourCause from Blackbaud

Join Blackbaud as the General Manager of YourCause, where you'll lead growth str...

Location

United States of America

Salary:

150000.00 - 250000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Senior executive experience with a proven record of growth leadership in SaaS environments
Expertise in Corporate Social Responsibility
Currently serving as a P&L owner with a demonstrated track record of hyper-growth acceleration
SVP or the like at a global SaaS company with revenue exceeding $300 million and a personal track record of P&L management and success doubling the size of previous businesses under management
Demonstrated success in previous roles spanning North America, Europe, and Asia Pacific
Proven leadership across sales, marketing, product, services, and customer success in a similar General Management capacity
Has developed and executed strategies for growth, including new monetization opportunities to fuel positive P&L outcomes
Maintain deep domain expertise in the area of Corporate Social Responsibility and Corporate Philanthropy
Has expertise in SaaS company Rule of 40 focus, with proven background in delivering results through combination of top line growth and effective margin delivery
Has designed effective workflows, identified key performance metrics, established self-managing systems

Job Responsibility

Serve as General Manager of this strategic business within Blackbaud, delivering accretive growth and strong rule of 40 contributions
Develop and execute an ambitious growth strategy focused on doubling the size of the business within a Long-Range Planning horizon
Build and execute an Annual Operating Plans (AOP) that bring near-term improvements to the growth and profitability of this strategic business
Create and implement comprehensive sales strategies in collaboration with leadership to meet company growth objectives
Lead all aspects of the YourCause from Blackbaud business, including sales, marketing, product, services, and customer success on a global scale
Maximize team performance, foster sense of urgency, set clear goals, measure achievements, provide constructive feedback, delegate effectively, maintain open communication, and offer coaching for ongoing growth
Cultivate and sustain robust, enduring relationships with customers, vendors, and key industry stakeholders
Collaborate with Centers of Excellence (COE’s) including marketing, engineering, finance, and customer success to ensure strategic alignment
Manage financial resources efficiently and effectively and ultimately own the P&L for the YourCause from Blackbaud business
Partner with Corporate Strategy to identify potential M&A opportunities and leading any post-acquisition integration

What we offer

Remote-work flexibility
Culture of innovation and education
Opportunities to give back

Fulltime

Director, Field Marketing & ABM

At Intercom, we believe great marketing doesn’t just generate attention, it driv...

Location

United States , San Francisco

Salary:

226800.00 - 295625.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8–12+ years of experience in B2B SaaS field marketing, revenue marketing, or demand generation
Proven success building and scaling global field programs tied directly to pipeline and revenue
Hands-on experience running ABM programs for enterprise and strategic accounts
Experience partnering deeply with Sales leadership and Revenue Operations
Experience managing globally distributed teams
Strong commercial and GTM orientation, you think in pipeline, not just campaigns
Highly data-driven with experience owning ROI measurement and attribution models
Exceptional organizational and execution skills
Strong stakeholder management and cross-functional influence
Clear, confident communicator who can align teams around shared goals

Job Responsibility

Own Global Field Marketing Strategy
Define and lead Intercom’s global field marketing strategy across North America, EMEA, and APAC
Build region-specific plans aligned to GTM priorities, territory strategy, and pipeline goals
Translate company objectives into field programs that directly impact revenue
Build and Scale ABM Events
Own Intercom’s global ABM Events motion (1:1, 1:few, and 1:many programs)
Partner with Sales and RevOps on target account selection and segmentation
Design personalized campaigns that drive enterprise pipeline, deal velocity, and expansion
Deliver High-Impact Experiences
Lead strategy and execution for field events, executive programs, customer marketing activations, and flagship moments

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews—great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

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Account Manager - North America - Enterprise Segment

Job Description

Job Responsibility

Requirements

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What we offer

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