Account Manager - North America - Corporate Segment

You will own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts - the builders, founders, and product teams at companies up to 250 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-volume, high-impact role. You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book. If you love the challenge of figuring out how to operate at scale without losing the quality of the customer relationship, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs’ expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don’t just retain customers, they grow with them.