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Account Manager, Mid-Market

United States, New York 80000.00 - 120000.00 USD / Year · Job Posted May 04, 2026
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Job Description

We’re looking for a highly driven Mid-Market Account Manager to own and grow a portfolio of customers by combining strong outbound prospecting, strategic account management, and consultative selling. This role is ideal for someone who thrives in a fast-paced SaaS environment, is proactive in building pipeline, and is passionate about helping customers unlock value - especially through AI-powered solutions.

Job Responsibility

  • Outbound & Pipeline Generation: Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts
  • Customer Retention & Expansion: Own renewals to ensure high retention while identifying and mitigating risk early
  • Executive Engagement: Build strong relationships with decision-makers and lead strategic conversations
  • Account Strategy & Prioritization: Develop and execute account plans based on product usage, customer goals, and propensity to buy
  • Cross-Functional Collaboration: Partner with sales support and internal teams to progress deals
  • Product Demonstration & Deal Qualification: Tailor demos and presentations to customer needs

Requirements

  • 3+ years of experience in B2B SaaS sales or account management
  • Proven ability to self-source pipeline and manage a full sales cycle within existing accounts
  • Strong outbound discipline and consistent activity levels
  • Experience driving expansion within a customer base
  • experience managing renewals is a plus
  • Excellent executive communication and stakeholder management skills
  • Demonstrated ability to prioritize accounts using data and insights
  • Experience working cross-functionally to close complex deals
  • Comfortable delivering product demos and leading consultative sales conversations
  • High level of curiosity, ownership, and problem-solving ability

Nice to have

experience managing renewals

What we offer

  • Competitive salary and benefits
  • bonus potential
  • eligibility for company equity incentive program
  • Monthly stipends for food, wellness, and commuter/remote work
  • Fully dedicated learning and development team
  • Award winning work environment - named a Best Place to Work by Built In
  • Great Place To Work certified
  • Employee Resource Groups for diversity, inclusion, and belonging

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