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As one of the members of Middesk’s Account Management team, you will own and nurture long-term relationships with our earliest and highest-potential customers. Your focus will be on driving customer success by identifying opportunities to expand adoption, improve business outcomes, and maximize the value customers get from Middesk’s products. You’ll serve as a trusted advisor, advocating for customer needs internally and collaborating with cross-functional teams to develop win-win solutions. Through regular touchpoints and business reviews, you’ll help customers understand their realized value while identifying ways to deepen engagement. This role sits at the intersection of technical expertise, product knowledge, and industry insight, working closely with our go-to-market, operations, and product/engineering teams to ensure our customers continue to grow successfully with Middesk.
Job Responsibility:
Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk
Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk
Lead renewal conversations, proactively identifying risks and ensuring retention
Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases
Collaborate with internal teams to capture customer insights and influence product improvements
Requirements:
3+ years of experience in Account Management, Customer Success, or a related customer-facing role
Experience managing mid-market customers and driving retention, renewals, and engagement
Strong relationship management skills, with the ability to engage both operational and executive stakeholders
Ability to explain technical concepts to non-technical audiences and support product adoption
A proactive, problem-solving mindset with a focus on helping customers succeed
Nice to have:
Experience in financial services, risk management, or B2B compliance is a plus