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As an Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.
Job Responsibility:
Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution
Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs
Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan
Meet or exceed revenue goals
Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases
Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations
Collaborate cross functionally with team members to uncover and deliver against client needs
Deeply understand Navan’s product offerings and competitive positioning
Travel to customer sites as appropriate
Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client
Own client renewals, and upsells/cross-sells of adjacent products
Requirements:
3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
Demonstrable track record of high performance and success
Strong communication and presentation skills
Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
Data driven mindset with attention to detail
High energy, go-getter with fresh ideas who takes the initiative to get things done
Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers
Bachelor’s degree preferred or similar work experience
What we offer:
Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs