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We are seeking a highly motivated Account Manager to join our Mid-Market Account Management team. The Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in relationship management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.
Job Responsibility:
Manage a portfolio of clients at PPRO, driving new commercial opportunities with key decision-makers and influencers
Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow
Develop and execute account plans to grow revenue and portfolio share
Identify and pursue cross-selling and upselling opportunities
Manage contract negotiations and renewals
Ensure customer satisfaction and retention
Analyse and report on account performance and market trends
Develop and implement strategies to mitigate risk and increase customer loyalty
Collaborate with cross-functional teams to deliver on customer needs and objectives
Requirements:
1yrs + payments experience in account management, partnerships and or sales
Ability to build and maintain strong relationships with our clients and internal stakeholders
Proven track record of achieving revenue targets and growing portfolio share
Strong business acumen and analytical skills
Excellent communication and interpersonal skills
Experience managing complex contract negotiations and renewals
Ability to work independently and as part of a team in a fast-paced environment
Experience in the technology or software industry is a plus
Nice to have:
A passion for challenging the status quo and driving positive change
Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures
What we offer:
Hybrid working with a 3 days / week on site expectation
28-day holiday allowance
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
GBP 1,000 annual budget for professional growth
Leadership cafés, on-the-job training
Medical insurance (BUPA health care plan)
5% matching pension plan through Now Pensions
Enhanced family leave
Workplace Nursery Scheme
Gym membership contribution
Mental Health Platform with therapy and meditations