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The Account Management (AM) Mid-Market role is newer within the Customer Success organization at Apollo.io. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale. In this role you will act as the primary and often sole point of contact for a Tier 1 / Tier 2 Mid Market customer portfolio and will be responsible for continuous activation and use case expansion across your book of business.
Job Responsibility:
Close Incremental Business Opportunities: Identify and close expansion opportunities within Tier 1/Tier 2 Mid Market accounts
Drive Value and Growth: Conduct virtual meetings, including enablement and product activation sessions and business reviews, to drive value and growth with customers
Portfolio Ownership: Maintain a high level of organization and attention to detail, taking ownership of customer situations and seeing them through to resolution
Collaborate Cross-Functionally: Work closely with internal teams to ensure a seamless customer experience
Requirements:
4-5 years of experience in B2B SaaS sales, preferably in product-led growth environments
Proven track record of consistently meeting monthly or quarterly revenue targets
Experience in developing a 3x pipeline through a blend of inbound leads and targeted account planning
Comfortable identifying additional use cases and expansion opportunities
Experience working cross-functionally with customer success, support, marketing, legal, and product teams
What we offer:
equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits