Account Manager, Mid-Market (North America) Jobs

Docebo

Location:
Canada, Toronto

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth.

Job Responsibility:

Develop and execute growth plans for your book of business
Lead commercial processes to expand or modify customer usage of Docebo
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
Use empathy, curiosity, and innovative thinking to understand and meet customer needs
Establish and maintain strong relationships with clients, understanding their business initiatives and goals
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
Ensure all account-related data is current and accurately reflects the status of each account
Analyze data to drive strategic conversations and objectives with clients
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences
Achieve and exceed sales and retention targets consistently

Requirements:

3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company
Excellent organizational skills, with the ability to keep pipelines updated and organized
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
Agile and flexible, with the ability to problem-solve and adapt quickly
Impeccable negotiation skills and a consultative approach to client interactions
Ability to analyze data and make sound, timely decisions

What we offer:

Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Account Manager, Mid-Market (North America)