Account Manager - Medium Business DACH

• Own a high-impact book of business: Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while sustaining strong retention
• Drive revenue growth: Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets
• Lead renewals like a pro: Run end-to-end renewal cycles: craft offers, negotiate terms, manage approvals, and document deal insights to protect and extend value for the customer
• Drive expansion: Identify and prioritize upsell/cross-sell plays, run crisp discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders
• Be the voice of the customer, inside and out: Capture feedback and market signals, spot patterns, and channel them to Product/Engineering to influence the roadmap with real business impact
• Forecast with discipline: Maintain spotless pipeline hygiene and precise monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with zero surprises
• See risk early, act earlier: Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Handle escalations with calm, solution-oriented leadership
• Win as one team: Orchestrate the right internal experts at the right time so every customer interaction is seamless

• 1+ years in sales or account management with a proven track record of growing accounts and exceeding retention targets
• Strong communication and negotiation skills
• Ability to build and sustain relationships across diverse customer profiles
• Background in client-facing roles (AM/CSM/Sales)
• Cross-functional coordination skills
• Winning mentality with a growth mindset
• Adaptability in fast-paced, evolving environments
• Curiosity about applying AI/automation to sales and customer workflows
• Business-proficient in German and fluent in English (written and spoken)
• Bachelor’s degree or equivalent practical experience

Account Executive exposure is beneficial, not mandatory

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
• 20 Flex Days per year to work remotely from other locations