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At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Enterprise Account Manager to join our team in New York. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.
Job Responsibility:
Relationship management: Build strong customer relationships and navigate complex organizations to align the right external and internal stakeholders. Lead client meetings and executive discussions in both English and Mandarin. Develop a global network within Adyen and collaborate effectively across cultures and time zones
Commercial acumen: Drive commercial discussions with customers in English and Mandarin, while meeting strategic and financial targets for assigned accounts
Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories that resonate across diverse markets
Project management: Prioritize and execute short- and long-term initiatives across multiple enterprise accounts, ensuring alignment across global stakeholders
Feedback: Be the voice and champion for your customers internally, serving as a critical feedback loop between clients and cross-functional teams
Requirements:
5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services
Professional fluency in Mandarin (written and spoken) is required to conduct business discussions, executive communications, and strategic account planning
Full professional written and verbal proficiency in English