Account Manager Leader Job at Aon (New York, NY)

Job Description

Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you! Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibility

Leading talent development for the Account Manager population
Helping team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement
Leading local Account Manager population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team
Supporting a book of business/assigned that service general risk-based client accounts
Collaborating with regional and national Account Manager Leadership
Supporting local initiatives alongside Account Executive and Office Leaders
Collaborate with Account Manager Leaders/staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team
Demonstrate the capacity model and Account Manager best practices to improve the efficiency of the Account Portfolio under your leadership
Focus on continuous improvement and the operational efficiency of your team in support of the office-based teams
Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients
Monitor clients' satisfaction, including both internal and external clients
Monitor performance and suggests changes in Account Manager assignments and the composition of service teams as appropriate working closely with the Account Executive leader and CSDL
Work with CSDL and Account Executive Leader on succession planning for key clients, and Account Manager recruiting and talent pipeline
Collect meaningful multi-rater feedback for use in the performance management process
Swiftly handles any instances of underperformance within the Account Specialist team and advocates for those Account Managers looking for Account Executive opportunities
Work on region and national client service delivery initiatives to ensure efficiency and build standard processes
Educate assigned Account Managers by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes
Ensures tools are understood and used
Ensure Account Managers understand their career opportunities and encourage movement where possible
Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration

Requirements

5+ years of Commercial Insurance experience, project management, and leadership
Recent management experience with direct reports
Strong desire to lead a team and work alongside local colleagues and regional/national leadership
Has experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration
Experience with recruiting and managing talent pipeline
Collecting meaningful feedback for use in the performance management process
Ability to monitor clients' satisfaction, including both internal and external clients
Valid Property and Casualty Insurance License is strongly preferred
With no license, must obtain P&C license within 120 days of start date
Bachelor's degree or equivalent years of work experience

What we offer

401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program that includes free counseling sessions
Annual discretionary bonus
Two “Global Wellbeing Days” each year

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Account Manager Leader

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