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Account Manager II

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Mixpanel

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

As an Account Manager II, you will partner closely with Mixpanel's customers across the UK as well as select markets in France, Benelux, and Nordics, ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.

Job Responsibility:

  • Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
  • Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M
  • Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
  • Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
  • Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
  • Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy
  • Keep customers informed of new product releases, relevant betas, and upcoming features
  • Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
  • Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal
  • Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market

Requirements:

  • 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager
  • Experience managing a book of business in the $1M-$2.5M range
  • Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise
  • Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player
  • Adaptability — you understand that change is constant, and you embrace it
  • Agility and resilience — you move quickly and encourage continued improvement
  • Strong work ethic, desire to learn, and a drive to excel
  • Curiosity for the product analytics space

Nice to have:

  • Fluency in multiple languages
  • Experience managing relationships with high growth tech companies
  • Experience with Mixpanel or other analytics tools
  • Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect)
What we offer:
  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Additional Information:

Job Posted:
December 10, 2025

Work Type:
Hybrid work
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