Account Manager I Job at Aon (Boston)

Job Description

Considering a job change? Take a look at Aon! Our commercial risk team in Boston is looking for an Account Manager I. This is a hybrid role based out of our Boston, MA office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibility

Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and run point on each client’s renewal cycle, ensuring a positive and productive client experience
Maintains effective and positive relationships with clients
Serves independently in a client-facing capacity on matters of moderate importance and complexity
Facilitates the timely and accurate flow of information between clients, and account team members, keeping all parties informed
Handles client open items lists and respond to client ad-hoc requests
Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation
Actively supports and monitors the renewal process, engaging with account team members as necessary
May draft quote comparisons and is responsible for saving down binders, policies, and endorsements
Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables
Primary collaborator with Premium Accounting on client billing matters
Receives and handles routine and sophisticated coverage inquiries and endorsement requests
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker’s Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals
Monitors and follows-up on invoice generation, fee agreements, receivables, and collections
Addresses and resolves problems
May provide guidance and mentoring to a less senior account specialist
Delegates work to support staff and ACS where applicable
Ensures tools are understood and used
Performs related duties as assigned

Requirements

1+ years of insurance experience required (preferably in an Account Management role)
Property & Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date
Strong verbal and written communication skills and analytical abilities
Ability to work well under pressure with attention to detail
Team oriented self-starter, with ability to organize, prioritize, monitor and control workflow deadlines and be flexible
Proficient in Outlook, Microsoft Excel, Word, and PowerPoint (intermediate to expert user level preferred)
High school diploma or equivalent required
Associates degree preferred
Experience supporting complex clients is preferred

Nice to have

Property & Casualty broker’s license strongly preferred, or to be obtained within 120 days of start date
Associates degree preferred
Experience supporting complex clients is preferred

What we offer

401(k) savings plan with employer contributions
employee stock purchase plan
consideration for long-term incentive awards at Aon’s discretion
medical, dental and vision insurance
various types of leaves of absence
paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
health savings account
health care and dependent care reimbursement accounts
employee and dependent life insurance and supplemental life and AD&D insurance
optional personal insurance policies
adoption assistance
tuition assistance
commuter benefits
employee assistance program that includes free counseling sessions
two Global Wellbeing Days each year

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Account Manager I

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