Account Manager Hotels & Hospitality Channel Job at 360 Resourcing Solutions (Chorley)

Job Description

Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists. We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction. We are looking for an Account Manager to join our team. As an Account Manager you will work independently on existing client accounts under the direction of the Head of Channel. You will be responsible for on-boarding new clients whilst also maintaining and developing existing accounts.

Job Responsibility

Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments
Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
Manage the expectations of clients
when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
Work to deadlines and help to achieve weekly and monthly team sales targets
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation
Ensure the Channel lead is kept informed of any developments relevant to the accounts you are supporting them on
Attend client meetings on site with or without Channel lead as required
Gain a detailed knowledge of the car park management system and understand how this product can be implemented to meet the requirements of the client
Compile proposals and contracts
Prepare and analyse reports for both senior management and clients
Successfully launch a new site with a client by ensuring stakeholders on site are trained on how to use the system, comms have been issued etc
Handle escalated client queries over permits, appeals, refunds by liaising with the relevant internal department
Help to achieve Account Management targets as set by the Management Team within the agreed time scale
Ensure car parks remain operational and proactively liaise with all parties to keep your sites active
Ensure best in class service that leads to retention of all customers

Requirements

Strong account management and relationship building skills
Excellent organisational, prioritisation and communication skills
Strong I.T and written English language skills
Confidence in dealing with all levels of personnel both externally and internally
Willingness to assume responsibilities and take ownership of tasks
Travelling and overnight stays will be required as part of the role
Ability to multi-task
Aptitude to work both independently and as part of a team
Experience in an administration support role
Capacity to work under pressure as customer requests can often occur in an unpredictable manner
A driving licence is required for this role

Nice to have

A passion and enthusiasm for dealing with customers
Good commercial acumen
Customer service minded
Solutions oriented with good problem-solving skills
Professional approach
Results driven
Attention to detail
Proactive
Team player
Self-motivated
Hands on and flexible approach
Ability to working towards strict deadlines
A friendly and personable person who will strive to be part of the company

What we offer

23 days holiday which increases with service, plus Bank Holidays
Pension Scheme
Life Assurance, Private Healthcare and Cashback scheme for medical costs
Employee Assistance Programme
Health and wellbeing focus including Mental Health First Aiders and Health and Wellbeing Champions
Gym Memberships and lots of other free benefits
Dress down days in the Office and Company funded events
Free onsite parking at Head Office

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Account Manager Hotels & Hospitality Channel

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