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Account Manager-hospitality

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Morrison Healthcare (Pikeville, KY)

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Location:
United States , REMOTE

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Category:

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Contract Type:
Not provided

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Salary:

75000.00 - 95000.00 USD / Year

Job Description:

This customer-facing role is responsible for day-to-day communication, program adoption, customer satisfaction, and revenue growth within assigned accounts. Target accounts are hospitality clients and luxury resorts. The Account Manager serves as a trusted advisor, driving operational excellence and strategic initiatives that align with customer goals. This role will also support vendor and product sourcing support on Island.

Job Responsibility:

  • Develop and maintain strong relationships with assigned customers to ensure satisfaction and long-term partnership success
  • Act as a dedicated on-site representative at client locations, fostering trust and delivering responsive support tailored to client needs
  • Facilitate customer meetings and executive business reviews in a timely and actionable manner
  • Provide training and support on company technology and reporting platforms
  • Identify and implement opportunities for supply cost reduction, rebate growth, quality and safety improvements, and enhanced sustainability
  • Promote expanded use of local and diversity vendors to meet client objectives
  • Drive adoption of new programs and showcase upcoming initiatives during client visits
  • Manage all aspects of customer contract requirements using project management tools
  • Monitor account performance metrics and ensure alignment with business objectives
  • Collaborate with sourcing teams to identify cost-saving opportunities and optimize supplier relationships within food and beverage categories
  • Support category strategies by recommending products and suppliers that align with client needs and sustainability goals
  • Analyze purchasing trends and provide insights to improve product mix and compliance with negotiated programs
  • Partner with internal teams and suppliers to deliver integrated solutions that meet client expectations
  • Facilitate communication between customers and internal stakeholders to resolve issues and drive program success
  • Prepare clear and concise written materials, including strategic account plans and presentations
  • Provide regular updates on account health, program adoption, and growth opportunities

Requirements:

  • Bachelor’s degree or equivalent work experience required
  • 2–5 years of experience in account management or customer success
  • experience in food and beverage sourcing or category management preferred
  • Must be a permanent resident of the state of Hawaii
  • Strong project management skills and ability to manage multiple priorities
  • Effective written and verbal communication skills
  • Proficiency in Microsoft Excel, PowerPivot, Word, and PowerPoint
  • Ability to build long-term relationships and work collaboratively across functions
  • Up to 50% travel annually
What we offer:
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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