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Morrison Healthcare (Pikeville, KY) Logo Morrison Healthcare (Pikeville, KY) · Sales

Account Manager-hospitality (hawaii)

United States, Remote 75000.00 - 95000.00 USD / Year · Job Posted January 16, 2026
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Job Description

This customer-facing role is responsible for day-to-day communication, program adoption, customer satisfaction, and revenue growth within assigned accounts. Target accounts are hospitality clients and luxury resorts. The Account Manager serves as a trusted advisor, driving operational excellence and strategic initiatives that align with customer goals. This role will also support vendor and product sourcing support on Island.

Job Responsibility

  • Customer Relationship Management: Develop and maintain strong relationships with assigned customers
  • Act as a dedicated on-site representative at client locations
  • Facilitate customer meetings and executive business reviews
  • Provide training and support on company technology and reporting platforms
  • Program Growth & Strategic Initiatives: Identify and implement opportunities for supply cost reduction, rebate growth, quality and safety improvements, and enhanced sustainability
  • Promote expanded use of local and diversity vendors
  • Drive adoption of new programs
  • Financial & Contract Management: Manage all aspects of customer contract requirements using project management tools
  • Monitor account performance metrics
  • Sourcing & Category Management: Collaborate with sourcing teams to identify cost-saving opportunities and optimize supplier relationships
  • Support category strategies by recommending products and suppliers
  • Analyze purchasing trends
  • Cross-Functional Collaboration: Partner with internal teams and suppliers to deliver integrated solutions
  • Facilitate communication between customers and internal stakeholders
  • Reporting & Communication: Prepare clear and concise written materials, including strategic account plans and presentations
  • Provide regular updates on account health, program adoption, and growth opportunities

Requirements

  • Bachelor’s degree or equivalent work experience required
  • 2–5 years of experience in account management or customer success
  • experience in food and beverage sourcing or category management preferred
  • Must be a permanent resident of the state of Hawaii
  • Strong project management skills and ability to manage multiple priorities
  • Effective written and verbal communication skills
  • Proficiency in Microsoft Excel, PowerPivot, Word, and PowerPoint
  • Ability to build long-term relationships and work collaboratively across functions
  • Up to 50% travel annually

What we offer

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
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