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We are seeking a dynamic Account Manager to help us take our relationships with our customers to the next level. This is a role that would be ideal for somebody who enjoys building relationships with stakeholders, upselling, and being responsible for a revenue target. The ideal candidate will have background knowledge in the digital health industry and possess a 'farmer' sales mentality focused on cultivating and growing existing customer relationships.
Job Responsibility:
Own the Revenue target of your territory and be responsible for its performances
Serve as the strategic point of contact for clients, building and nurturing long-term relationships
Help to fine-tune the account management processes and strategies for maintaining and expanding customer relationships
Achieve sales targets through renewals, upselling, and exploration of new business opportunities within existing accounts
Lead negotiations for contract renewals and upselling opportunities
Work closely with other departments, such as Sales, Product, Operations, Customer Support etc. to ensure that customer feedback influences business strategies and that we deliver an outstanding experience to our customers
Report on account statuses, forecasting, and the identification of growth opportunities
Potential for travel for in person client connections and conferences throughout the year
Requirements:
Ability to cultivate sales opportunities within existing customer relationships, with a focus on sustainable, long-term account growth
Strong negotiation, communication, and presentation skills, capable of building rapport and trust with clients
A passion for data with a keen aptitude for analyzing account metrics to identify trends, forecast outcomes, and drive strategic decisions. Be a part of using data analytics tools and translating numbers into actionable business strategies
Demonstrable experience with Salesforce CRM (or similar) to manage customer interactions, track sales processes, and maintain client information
An understanding of integration based solutions
At least 2 years of experience in a sales or upselling account management role