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As an Account Manager focused on Major Law Enforcement Accounts, you’ll play a key role in driving strategic growth and supporting public safety transformation across some of the largest city police departments and county sheriff’s offices in the Western U.S. Working in close partnership with a Key Account Leader, you’ll co-own revenue goals, deepen customer relationships, coordinate resources, and help ensure our solutions drive measurable outcomes.
Job Responsibility:
Drive Revenue & Growth
Close new business and expansions across a territory of major city police departments and county sheriff’s offices
Build and manage a long-term growth pipeline
maintain accurate forecasts in Salesforce (stage, close date, next steps)
Co-own a quota alongside a Key Account Leader
all closed revenue is team-attributed
Lead Strategic Customer Engagement
Build and expand multi-threaded relationships with senior agency stakeholders
Identify whitespace, align Axon solutions to customer priorities, and execute on territory growth plans
Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover new opportunities
Coordinate Cross-Functional Execution
Act as the primary liaison between the customer and internal teams (CSMs, Solutions, Legal, Services)
Scope clean, aligned deals and ensure seamless handoff and execution for post-sale success
Monitor service fulfillment and escalate risks to ensure customer outcomes stay on track
Operate with Excellence
Use Salesforce and AI tools (like ChatGPT) to enhance productivity, insights, and communication
Deliver with clarity, urgency, and a high level of ownership from pipeline to post-sale success
Requirements:
3+ years in enterprise SaaS, strategic account management, or complex B2B sales
Proven success managing large, multi-stakeholder accounts — preferably in the public sector or public safety
Experience with sales forecasting, pipeline management, and CRM tools (Salesforce)
Comfortable owning a quota and aligning deeply with cross-functional partners to deliver outcomes
Exceptional communication skills, with the ability to influence across roles and levels
High ownership mentality — you treat your accounts like your business