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As our Group Travel Account Manager, you’ll be the trusted partner and primary relationship lead for a diverse portfolio of corporate, academic, and event-based group travel clients. You’ll build deep, long-term connections, understand each client’s unique needs, and deliver the confidence and reliability they depend on. You’ll drive operational excellence, provide exceptional service, and ensure every group - and every individual traveller - enjoys a flawless journey.
Job Responsibility:
Build and nurture strong client relationships, acting as the goto expert for all group travel needs
Develop high level contacts in key client organisations, and assisting with the development and maintenance of multi-level relationships in all client organisations
Identify, co-ordinate and engage necessary stakeholders to develop strategic client relationships
Develop and maintain comprehensive strategic account management portfolio plan, driving value for the client and ensuring growth for business overall
Build and present compelling, creative winning group travel solutions for our customers
Requirements:
Experience in events industry/group travel industry
Proven experience in the corporate segment
Proven record of building and maintaining long-term customer relationships
Demonstrated experience in building compelling proposals and presentations
What we offer:
Culture: team culture like no other in the industry
Our People: FCTG is an Equal Opportunity Employer
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment