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Flight Centre Brand Logo Flight Centre Brand · Sales

Account Manager (Group Travel)

Australia, North Sydney · Job Posted March 25, 2026
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Job Description

As our Group Travel Account Manager, you’ll be the trusted partner and primary relationship lead for a diverse portfolio of corporate, academic, and event-based group travel clients. You’ll build deep, long-term connections, understand each client’s unique needs, and deliver the confidence and reliability they depend on. You’ll drive operational excellence, provide exceptional service, and ensure every group - and every individual traveller - enjoys a flawless journey.

Job Responsibility

  • Build and nurture strong client relationships, acting as the goto expert for all group travel needs
  • Develop high level contacts in key client organisations, and assisting with the development and maintenance of multi-level relationships in all client organisations
  • Identify, co-ordinate and engage necessary stakeholders to develop strategic client relationships
  • Develop and maintain comprehensive strategic account management portfolio plan, driving value for the client and ensuring growth for business overall
  • Build and present compelling, creative winning group travel solutions for our customers

Requirements

  • Experience in events industry/group travel industry
  • Proven experience in the corporate segment
  • Proven record of building and maintaining long-term customer relationships
  • Demonstrated experience in building compelling proposals and presentations

What we offer

  • Culture: team culture like no other in the industry
  • Our People: FCTG is an Equal Opportunity Employer
  • Development: Individualised Learning & Development pathway options
  • Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
  • Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
  • Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
  • Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
  • Mental Health: Support and Employee Assistance Program for staff and family
  • Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
  • Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • paid parental and volunteer leave
  • Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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