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Dinarys GmbH Logo Dinarys GmbH · IT - Software Development

Account Manager (German-speaking)

· Job Posted May 05, 2026
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Job Description

We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service. You’ll act as the key bridge between clients, delivery teams, and internal stakeholders—balancing operational excellence with strategic account development.

Job Responsibility

  • Own and manage client relationships during the delivery phase
  • Ensure clear and structured reporting to stakeholders
  • Handle escalations and resolve issues in a timely manner
  • Identify and drive upsell opportunities within existing accounts
  • Develop account growth plans, highlighting risks and blockers
  • Collaborate closely with Solution/Delivery teams to ensure alignment
  • Contribute to and execute account strategy
  • Maintain strong proactive communication with clients
  • Manage legal and contractual processes including preparation and coordination of documentation, ownership of signatures and approvals, responsibility for Statements of Work (SoW) and contracts during delivery
  • Support marketing initiatives: work with clients to collect testimonials and reviews on platforms, strengthen client advocacy and brand presence

Requirements

  • Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services
  • Strong experience managing clients during delivery phases
  • Experience with contracts, SoW, and legal documentation processes
  • Demonstrated ability to upsell and grow accounts
  • Strong stakeholder management and communication skills
  • High level of proactivity and ownership

Nice to have

  • Experience working with distributed teams
  • Background in eCommerce / digital product development

What we offer

  • Opportunity to work with international clients and complex digital products
  • High level of ownership and impact on business growth
  • Collaborative and transparent work environment
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