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Account Manager - Front of House Services

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14forty

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

58000.00 - 63000.00 GBP / Year
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Job Description:

Rapport is looking for an experienced and inspiring Account Manager to lead a high-profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi-service account. The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high-performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.

Job Responsibility:

  • Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
  • Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
  • Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
  • Champion innovation and enhance the customer journey through feedback, insight and service optimisation
  • Oversee financial performance including budgets, payroll, purchasing compliance and cost management
  • Lead, inspire and develop management teams and ambassadors, creating a positive and high-performing culture
  • Support recruitment, succession planning, training and engagement initiatives across the operation
  • Maintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
  • Support the delivery of events, activations and workplace experience initiatives
  • Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders

Requirements:

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have strong operational and project management skills
  • Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
  • Be passionate about delivering exceptional guest service
  • Be adaptable, proactive, organised and solutions-focused with a positive attitude
  • Have excellent communication and stakeholder management skills
  • Be confident building relationships with clients, VIPs and internal teams
What we offer:
  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Contributory pension scheme
  • Wellness programmes
  • Employee Assistance Programme
  • Digital GP services
  • Learning and development opportunities
  • Recognition through WOW Awards
  • One paid volunteering day each year

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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