Account Manager - Freight/Logistics

• Develop and sustain long-term customer relationships while engaging customers at all levels
• Operationalizes customer servicing requirements including serving as a point of escalation
• Understands customer-specific nuances and ensures internal teams have knowledge needed
• Plans, executes, problem solve and monitors initiatives that have direct impact to internal Cencora functional teams and/or external customers
• Proactively identifies best practices/initiatives to scale or apply to other like Health System owned customers
• Evaluates interaction trends and proactively develops and implements improvement programs
• Develops & maintains customer-specific documentation to support account management
• Ensure customers are aware of any changes to offerings related to processes and procedures
• Develop, lead, and drive operational solutions to customers, solicit feedback and actionable inputs internally/externally
• Collaborates with other teams to develop Health System specific initiatives
• proactively identifies potentials risk(s)
• develops and implements strategies to mitigate identified risks
• manages issue resolution process
• Prepares and participates in comprehensive customer quarterly business reviews in partnership with sales
• Communicate effectively with both internal and external senior-level management
• Provides back-up coverage to support team members while they are out of the office
• Must be willing to travel (including overnight travel) as required to effectively manage geographic territory
• also, must travel to events such as conferences, national and regional sales meetings as required
• Performs related duties as assigned

• Broad training in fields such as business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree
• Three-five plus years of directly related and progressively responsible experience
• Healthcare and/or Logistics experience preferred
• Experience in region account planning and execution required
• Strong verbal and written communication, strategic planning, and project management skills
• Ability to communicate effectively both orally and in writing
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Strong customer service skills
• Demonstrated consultative skills and ability to effectively facilitate groups to consensus
• Demonstrated project management skills, including the ability to lead, manage, & support multiple projects with diverse scope in a cross-functional environment
• Experience in organizing, planning, and executing projects from vision through implementation
• Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships

Healthcare and/or Logistics experience preferred

• Medical, dental, and vision care
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities