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Account Manager, Financial Services

AlphaSense

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Location:
Singapore, Singapore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Account Manager, Financial Services is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Financial clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll work with a variety of clients from Hedge Funds, Asset Managers, Investment Banks to Private Equity and more. You’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

Job Responsibility:

  • Maximize retention rate across the book of business
  • Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities
  • Exceed monthly, quarterly and annual revenue goals
  • Identify revenue at risk to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base
  • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner
  • Hold Business Reviews with key stakeholders
  • Plan and execute new user onboarding and training initiatives
  • Consistent proactive outreach with relevant material and information
  • Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
  • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
  • Acquire value stories and product feedback from clients and circulate internally
  • Allocate time effectively to work most closely with high and mid-touch accounts

Requirements:

  • Strong ability to develop instant rapport with new people
  • Demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
  • Excel at internal and external relationship management
  • Strong business acumen and commitment to effective processes and tactics
  • Natural intellectual curiosity with the ability to learn and adapt quickly
  • Understand best practices for client engagement within a SaaS environment
  • Preferably with exposure to AI and/or research-based products
  • Set the example for grit, work ethic, initiative, enthusiasm and commitment
  • Exceptional oral, written and presentation skills
  • Ability to distill and explain complex issues in simple terms

Nice to have:

Exposure to AI and/or research-based products

Additional Information:

Job Posted:
December 17, 2025

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