Account Manager (Expansion) Job at Encord (London)

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Account Manager, Strategic Accounts

The Account Management team looks to deepen relationships with customers, explor...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
Proven experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analysing data to support identifying opportunity and projecting growth trajectories

Job Responsibility

Accelerate revenue growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...

Location

United States , New York

Salary:

230000.00 - 260000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making

Job Responsibility

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations

What we offer

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Fulltime

Director of Account Management

The Director of Account Management is responsible for leading a team of between ...

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

8+ years of management experience in customer success, account management, or sales
Highly analytical
proven experience driving success and revenue realization through data-driven processes
Positive, self-motivated, team player, action and results-orientated
Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
Experience in SaaS businesses
FinTech/Payments experience preferred
Highly organized and capable of working effectively across functional groups
Excellent communicator, both written and verbal
Experience managing and leading fast-paced account management or customer-focused teams

Job Responsibility

Lead a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue
Understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients
Building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success
Work efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients
Build and maintain key relationships with the Channel Managers, Banks, and directly with Clients
Lead the Account Managers to become their clients’ trusted advisors
strategically developing client, vendor, and internal relationships
Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth

Account Manager

We are seeking an accomplished and consultative Account Manager 3 to join Wrike’...

Location

Japan , Tokyo

Salary:

Not provided

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Fluency in English and Japanese language skills
5+ years of successful B2B SaaS sales/account management experience, managing commercial accounts and consistently meeting quota
Minimum 4 years experience as an Account Manager responsible for an install account base
Demonstrated hunter mentality with a proven track record of proactive pipeline generation, cross-sell, upsell, and driving account expansion initiatives
Demonstrated ability to manage the full sales cycle from discovery to close
Experience growing accounts through consultative, solution-based selling and outbound prospecting
Advanced discovery, customer engagement, and virtual presentation skills
Proficiency navigating enterprise procurement processes, contract negotiation
Proficiency managing a book of business with Salesforce or a similar CRM
Experience conducting engaging remote product demonstrations via video conferencing

Job Responsibility

Developing and executing comprehensive, multi-year commercial account plans that drive expansion across a portfolio of high-value customers (250-5,000 employees)
Managing complex sales cycles end to end
from proactive opportunity identification, executive-level discovery, and value-driven solution design, through negotiation, procurement processes, renewal, and close
Proactively engaging and building relationships with senior stakeholders through targeted, data-informed outreach initiatives to uncover and influence new expansion opportunities within assigned accounts
Facilitating deep consultative discovery sessions to understand evolving customer pain points, business imperatives, and organizational change drivers across multiple teams and regions
Designing and implementing solutions-based, value-driven sales strategies that clearly articulate Wrike's ROI, align our platform to customers' business outcomes, and differentiate us from competitors
Delivering impactful, tailored demonstrations and high-stakes presentations to executive and operational audiences, illustrating Wrike’s direct impact on their critical initiatives
Creating sophisticated, data-driven strategies for identifying, prioritizing, and capturing expansion opportunities within each account by analyzing usage trends, adoption metrics, business goals, and industry developments
Navigating complex enterprise procurement cycles
including RFPs, contract negotiation, and legal review to ensure successful account expansion, mitigating risk and accelerating time to close

What we offer

Life Insurance
Long Term Disability Insurance
EAP
Health Insurance
Corporate Pension Plan
Parental Leave
Volunteer Days
Workers Compensation
Commuter Allowance

Fulltime

Customer Success & Account Manager

We are seeking a versatile and client-focused professional to join our team as a...

Location

United States , Los Angeles

Salary:

115000.00 - 130000.00 USD / Year

Tech Holding

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
Proven ability to manage complex client relationships and drive retention and satisfaction
Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
Skilled at managing multiple priorities while maintaining attention to detail
Strong communication and presentation skills, able to adapt technical conversations for different audiences
Analytical thinker with a data-driven approach to decision-making
Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
Bachelor’s degree in Business, Technology, or a related field

Job Responsibility

Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
Define project scope, goals, deliverables, and success criteria with both internal teams and clients
Build and maintain long-term strategic relationships with key client stakeholders
Identify upsell and cross-sell opportunities based on client business goals
Lead contract renewal processes, including term negotiation and renewal strategy
Collaborate with sales teams to support account expansion and revenue growth
Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
Coordinate cross-functional resources (engineering, product, support) to meet project timelines
Manage project budgets, risks, timelines, and dependencies

What we offer

A culture that values flexibility, work-life balance
Competitive compensation packages and comprehensive health benefits
Work with a collaborative, global team of engineers who thrive on solving complex challenges
Professional growth through continuous learning, mentorship, and access to new technologies
Leadership that recognizes contributions and supports career advancement
A people-first environment where your ideas matter and innovation is encouraged

Fulltime

Enterprise Accounting Success Manager

The Enterprise Accounting Success Manager will be joining a growing Customer Suc...

Location

United States , Los Angeles

Salary:

96000.00 - 144000.00 USD / Year

FloQast

Expiration Date

Until further notice

Requirements

BA/BS degree in Business Administration, Accounting, Finance or relevant fields
5+ years of private or public accounting experience required
Experience in a customer facing role
Thorough knowledge of basic accounting procedures and principles
Experience working with/for public or large private companies
Ability to effectively interact with client teams at various levels of technical and non-technical depth
Experience working with cross-functional teams
Proven ability to manage multiple projects
meeting deadlines and strong attention to detail
Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day

Job Responsibility

Cultivate Strong Relationships: Build and nurture robust, long-term relationships with key stakeholders (including Controllers, Accounting Managers, CFOs, Business Systems/Operations, IT, and Internal Audit) within our largest and most complex enterprise accounts
Deliver Consultative Solutions: Provide exceptional customer service, product assistance, training, and tailored, consultative solutions to help clients achieve their close management and accounting operational goals within your assigned book of business
Drive Engagement: Respond to all client inquiries, offer comprehensive product training, and establish regular Quarterly Business Reviews (QBRs)
Collaborate Cross-Functionally: Partner with Product/Engineering, Sales, Executive Leadership, and Professional Services, sharing insights based on the specific needs of your enterprise clients
Advocate for Clients: Understand the unique business needs of your enterprise accounts and provide direct product feedback to the Product and Engineering teams to ensure high customer satisfaction
Manage Renewals: Work in partnership with Account Management to strategize and manage the client renewal process, aiming for a high annual retention rate and strong net retention quarter over quarter
Orchestrate Executive Engagement: Partner with Executive leadership to organize and execute recurring executive business reviews (via Zoom and strategically planned on-site visits where expansion opportunities or risks exist)
Support Growth Initiatives: Strategize with Sales and Account Management to expand the pipeline within enterprise accounts and assist in closing new business or pilots
Ensure Seamless Onboarding: Collaborate closely with Professional Services to ensure a smooth onboarding experience and ongoing success for clients
Become a Product Expert: Develop deep product expertise, staying up-to-date on the latest features and functionality

What we offer

Medical
Dental
Vision
Family Forming benefits
Life & Disability Insurance
Unlimited Vacation
participation in our Employee Stock Program
up to an annual 15% bonus, paid out quarterly

Fulltime

Account Manager

Coralogix is seeking a Account Manager to join our growing sales team. Account M...

Location

United States , San Mateo

Salary:

180000.00 - 250000.00 USD / Year

Coralogix

Expiration Date

Until further notice

Requirements

4+ years experience as an Account Manager in a SaaS company with a focus on cross-selling and account expansion
Sales experience with the ability to assess, plan, and actively achieve maximum revenue and efficiency
Strong communication and presentation skills
Experience selling to SaaS companies
Ability to work in the San Mateo Office 2 days per week
Strong technical background with 2+ years experience as a Technical Account Manager
Avid relationship-builder with proven prospecting skills to penetrate new business units, reach decision-makers, and close businesses
Consistent track record of exceeding quota and driving referenceable business in cloud technologies
Knowledge and experience in Log Analytics/Monitoring/APM
Knowledge and experience in Cloud technologies - AWS/GCP/Azure

Job Responsibility

Work with multiple strategic accounts simultaneously, building relationships and expanding the Coralogix footprint within these organizations
Maintain and develop an active pipeline of forecasted opportunities to meet quarterly quota objectives
Drive pipeline velocity activities, including customer references, completing quotes, contract preparation, and execution
Work with our Technical Account Managers, Strategic Account Executives, and Solutions Engineers to plan, prepare, and execute deals in complex and technical sales cycles
Analyze customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention
Deliver clear messaging and presentations and communicate the platform's uniqueness and the problems it solves
Manage the business aspects of the entire renewal cycle
Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could threaten a renewal
Know the Observability market well
Educate and enable customers to learn about Coralogix's advantages

What we offer

comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
a 401(k) plan and match
paid sick time and paid time off

Fulltime

Account Manager (Expansion)

Encord

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Account Manager (Expansion)