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Account Manager (Expansion)

United Kingdom, London · Job Posted January 05, 2026
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Job Description

We’re now looking for a driven Account Manager to join our London GTM team and help expand our footprint within some of the most advanced AI organisations in the world. As an Account Manager (Expansion) at Encord, you’ll own and grow a portfolio of strategic UK and European customers. Your focus will be on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics groups. You’ll work directly with technical and commercial stakeholders, understand their ML workflows, and identify opportunities for growth. This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure.

Job Responsibility

  • Own and grow a portfolio of UK/EU customer accounts with a focus on expansion and long-term value
  • Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
  • Understand customers’ technical roadmaps to proactively identify expansion opportunities
  • Drive upsells, cross-sells, and multi-team rollouts across existing accounts
  • Partner with Customer Success, Product, and Engineering to deliver customer outcomes
  • Communicate customer insights and feature requests internally
  • Lead account planning, run QBRs, and develop growth strategies for your accounts
  • Maintain accurate pipeline and revenue forecasting in HubSpot
  • Help shape post-sales and expansion processes in a fast-growing GTM organisation

Requirements

  • 2+ years in account management, customer success, or post-sales roles in B2B SaaS
  • Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
  • Able to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
  • Strong relationship builder with a genuine interest in solving customer problems
  • Comfortable in a fast-moving, high-growth startup environment
  • Experience with HubSpot, Salesforce, or similar CRM tools
  • Curious, driven, and excited by the potential of AI and data infrastructure

What we offer

  • Competitive salary, commission, and equity in a high-growth startup
  • Strong in-person culture — most of the team works from our London office 3+ days/week
  • 25 days annual leave + UK public holidays
  • Annual learning & development budget
  • Travel for customer visits, events, and conferences across the UK and Europe
  • Company lunches twice a week
  • Monthly socials & bi-annual team offsites

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