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Account Manager, Enterprise

airwallex.com Logo

Airwallex

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Location:
South Korea , Seoul

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

We are hiring an Enterprise Account Manager to support our most strategic Korean enterprise clients across the full lifecycle – from late-stage pre‑sales through onboarding, governance, and long‑term account ownership. You will be the bridge between commercial execution and operational excellence, partnering closely with the Enterprise AE to increase close rates, ensure every deal is operationally sound, and drive long‑term retention and growth.

Job Responsibility:

  • Partner with AEs to close deals faster and cleaner
  • Act as the operational and delivery partner for Enterprise AEs in active deal cycles
  • Join late stage calls to validate requirements clarify workflows and de risk deliverability
  • Shape the close plan with the AE including milestones owners dependencies and client commitments
  • Pre sales support and closing readiness
  • Partner with Enterprise AEs on active opportunities to increase close rate and reduce cycle time
  • Support discovery requirement validation and stakeholder alignment in late stage cycles
  • Drive follow ups with the client and internal teams to keep momentum and remove blockers
  • 0 to 12 months post onboarding co ownership with AE
  • Establish a structured operating cadence with the AE including regular health checks and performance reviews
  • Monitor onboarding progress stability and early production performance and surface risks early
  • Own day to day escalations and transaction level problem solving when needed ensuring clear owners timelines and client updates
  • 12+ Months (Full Account Ownership)
  • Become the primary owner for assigned enterprise accounts after month 12
  • Run the ongoing governance model including stakeholder mapping QBR cadence escalation management and renewal planning
  • Maintain operational excellence on billing reporting performance and issue management

Requirements:

  • 5+ years in enterprise account management customer operations implementation or pre sales support within fintech payments PSP acquirer or SaaS
  • Demonstrated experience supporting late stage deal cycles including internal alignment and client follow ups
  • Strong operational rigor comfortable with structured health checks reporting validation and issue triage
  • Excellent stakeholder management across Sales Product Engineering Support Ops Risk Compliance and Finance
  • Clear client communication skills including executive ready updates and incident summaries
  • Fluent Korean and business level English

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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