Account Manager - Employee Benefits 500+ Lives Job at The Standard (Seattle)

Job Description

You will be supporting our business growth, profitability, and retention of clients in your region by developing and maintaining an effective account management strategy for assigned accounts within our Employee Benefits Sales and Service office. Assigned groups will include cases with 500-4999 lives. These cases can have complicated plan designs, sensitive or problematic administrative issues, multiple divisions and locations or groups assigned to key producers. This will take you having the ability to develop effective business relationships and communicate with diverse audiences in many different settings. High level problem solving and decision making, while delivering top notch service to your clients.

Job Responsibility

Supporting our business growth, profitability, and retention of clients in your region by developing and maintaining an effective account management strategy for assigned accounts within our Employee Benefits Sales and Service office
Assigned groups will include cases with 500-4999 lives
These cases can have complicated plan designs, sensitive or problematic administrative issues, multiple divisions and locations or groups assigned to key producers

Requirements

5+ years of experience in group insurance account management in the 500+ lives space
Life and Disability insurance license for all states within the office’s assigned territory
Personal automobile is available for business use with adequate insurance and a safe driving record
Ability to travel within territory for face to face client and broker meetings when requested
Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations
Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies
Prior to each renewal, organize a face-to-face visit with key identified clients to present an analysis of claims experience and/or review the adequacy of the contract to recommend coverage or contractual changes to appropriately affect their experience and/or rates
When changes are requested, manage the amendment process for assigned accounts
In partnership with the assigned sales rep and underwriter, monitor renewal activity and prepare to present renewals with a customized strategy to retain the account
In preparation, gather underwriting data, review claims experience, review the recommended renewal action and prepare a summary justifying the renewal and recommending changes if appropriate
Incorporate information gathered from the pre-renewal visit with the policyholder or broker
Negotiate rates, contract provisions and administrative issues with Regional or National Accounts
Aggressively pursue opportunities to improve profitability and retention
Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible
Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder
Be actively involved with the sales rep and/or National Accounts Consultant in the acquisition, submission and implementation of National Accounts cases and Regional Accounts cases over 500 lives
Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office
Provide similar support to new administrators at assigned in-force accounts
Facilitate the enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs
Serve as mentor with all service and sales employees in the office on service issues

What we offer

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

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Account Manager - Employee Benefits 500+ Lives

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