This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a member of Vanta’s Account Management team, you will be responsible for the expansion and retention of a subset of Vanta’s Customers by developing and maintaining strong relationships with our customers. You will serve as the primary point of contact for all post-sale commercial conversations, including mid-cycle upsells and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security program. The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Net Revenue Retention. They will ensure customer’s security and compliance goals are aligned to their company growth needs and with Vanta’s solutions.
Job Responsibility:
Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner
Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers
Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts
Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc
Manage the entire sales cycle of any expansion or renewal opportunity from first meeting to close, negotiating where necessary and pulling in additional internal resources where appropriate (solutions consultants, subject matter experts, etc)
Accurately forecast monthly expansion and churn, and maintain a clean SFDC instance with scrutinous pipeline hygiene
Keep a relentless focus on the customer needs and provide a consultative approach in architecting a solution
Requirements:
3+ years experience selling to or managing customers
Fluency in written and spoken English, with a second European language preferred
Must be able to work in our London office 3 days a week (Tuesday, Wednesday and Thursday)
Strong ability to prospect and build pipeline without assistance from BDR and/or inbound support
Exceptional communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging
Be highly motivated with a sense of urgency and willingness to adjust
Able to effectively collaborate with a wide range of departments including CS, Marketing, Enablement, and Support
Previous experience in security and compliance is not required, but highly desirable
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Nice to have:
Previous experience in security and compliance
A second European language
What we offer:
Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits for team members who attend the office
Pension matching
25 days of Annual Leave per year and unlimited sick time
8 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events