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Guestcentric Logo Guestcentric · Sales

Account Manager - EMEA Market

Portugal, Lisboa Employment contract · Job Posted May 04, 2026
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Job Description

GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings, and connect with their customers across all digital platforms. We're proud to have been featured in the Skift Travel Tech 250, recognizing the companies shaping the future of travel technology. Building software like ours requires people who thrive in creative, challenging, and fast-paced environments. We operate with high energy while strongly valuing work–life balance, world-class customer service, and making a real impact in the travel industry.

Job Responsibility

  • Building Strong Partnerships: Connect with hotel clients using your hospitality background to understand their unique needs
  • Customer Retention: Act as a trusted advisor, maintaining proactive communication to ensure long-term loyalty and prevent churn
  • Contract Management: Confidently engage in conversations about contract terms and renewals
  • Identifying Growth Opportunities: Use your industry insights to identify features or services that can increase a client's revenue potential and demonstrate clear ROI
  • Solution-Oriented Approach: Propose creative tech alternatives and customized solutions
  • Industry Trends: Stay ahead of the curve regarding hospitality and tech innovations
  • Product Advocacy: Act as the bridge between your clients and our internal teams, providing constructive feedback
  • Accountability: Accurately record all interactions to ensure transparency
  • Data-Driven Insights: Provide clients with regular reports
  • Goal Setting: Collaborate with hoteliers to establish and track KPIs

Requirements

  • 5+ years in Hospitality Sales or Account Management, specifically within luxury hotel environments
  • Native/Fluent in Portuguese and English (excellent written and verbal skills are a must)
  • You genuinely enjoy connecting with people and building lasting professional bonds
  • You prefer picking up the phone or meeting in person over sending a long email chain
  • Strong understanding of B2B sales, contract negotiations, and the ability to articulate value effectively
  • A genuine passion for technology and an eagerness to learn the latest SaaS solutions for the hospitality sector
  • A 'get things done' attitude with the ability to tailor your approach to different client personalities

What we offer

  • Work with talented, supportive colleagues
  • Birthday day-off
  • Health insurance
  • Mentoring and professional coaching
  • Clear growth paths for high performers
  • Family-friendly policies
  • Hybrid Flexibility (office and remote work)
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