Account Manager, Eats SMB Job at Uber (Phoenix)

Account Manager I, Eats SMB (Sales Plan)

The SMB team comprises our highest value local restaurant base. We know that hav...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

2-6 years quota carrying experience
Account Management experience managing a high volume of accounts
Thriving in a fast & autonomous environment
Salesforce experience is highly advantageous

Job Responsibility

Lead post-deal partner management for a book of ANZ's highest value and potential SMB segment restaurant partners
Own partner relationships to yield tangible metrics outcomes
Achieve revenue growth targets for your restaurant partners and Uber, and ensure high retention by driving mutual business value
Articulate the Uber Eats value proposition and help restaurant partners leverage the full suite of Uber products and services to grow their business
Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners

Head of SMB Account Management

Restaurant Partners are the backbone of Uber Eats, allowing us to create outstan...

Location

Germany , Berlin

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Fluency in German is required and based in Berlin
An extensive track record of managing, coaching, and developing high-performing account management teams of 20+ members, including the management of other leaders
Substantial experience in a fast-paced B2B environment, ideally with a focus on SMB and a significant digital component
Strong project management skills with a demonstrated ability to design and implement scalable processes that drive efficiency and growth
Advanced analytical skills with the ability to translate complex data into actionable insights and strategic recommendations
A true ownership mentality, with a passion for building from the ground up and a relentless drive to achieve shared goals
World-class interpersonal skills, with a natural ability to build rapport, foster collaboration, and influence stakeholders at all levels.

Job Responsibility

Lead the complete team of restaurant SMB Account Managers for Uber Eats Germany, focusing on hiring, developing, and retaining a strong and motivated pool of talent
Work closely with our Restaurant Partners, building lasting relationships and ensuring their satisfaction and success working with Uber Eats
Be instrumental in boosting restaurant revenue and value on the Uber Eats platform. This involves strategically leveraging tools like marketing and product adoption while ensuring a strong end-customer experience
Expertly manage stakeholder relationships, working cross-functionally with Sales, Operations, and Marketing to enhance the restaurant partner experience and achieve growth targets.

Head of Exclusives' Account Management, Postmates and West Uber Eats

The Head of Postmates and West Uber Eats Exclusives Account Management leads a h...

Location

United States , Los Angeles; San Francisco

Salary:

157000.00 - 193000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

7+ years of B2B account management, customer success, partnerships, or sales experience, including ownership of complex, high-value relationships in a technology-enabled environment
2+ years of people leadership experience managing and developing teams (performance management, coaching, career development, and hiring)
Proven track record owning the full customer lifecycle across a portfolio, including renewals and complex negotiations through redlines to signature
Strong commercial judgment and consultative approach to driving partner growth, retention, and profitability
Executive-level communication skills with experience leading structured business reviews, building pre-reads, and aligning senior stakeholders to clear outcomes
Strong analytical fluency with the ability to synthesize performance drivers, identify trends, and translate data into strategy and prioritized actions
Skilled communicator with attention to detail, advanced organizational skills, and motivation to win in a competitive environment
Experience leading cross-functional workstreams with Product, Engineering, Legal, Support, Territory Operations, Finance, Marketing, and Cross-LOB leadership to deliver outcomes for key partners

Job Responsibility

Lead and develop a team of 5+ Senior Account Managers delivering white-glove, executive-level account management for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates
Own portfolio outcomes end-to-end, including retention, renewals, growth, and partner satisfaction—setting targets, forecasting performance, and driving a consistent, repeatable operating model
Establish and maintain a rigorous operating cadence (weekly business rhythm, pipeline reviews, QBR standards, and renewal readiness) that ensures measurable progress across partner health and growth initiatives
Serve as the executive escalation point for the portfolio, resolving high-severity partner issues and coordinating cross-functional stakeholders to deliver timely, durable solutions
Coach Account Managers on consultative selling, storytelling with data, negotiation strategy, and executive presence—raising the bar on quality of business reviews, pre-reads, and action plans
Set the strategy for partner growth, including expansion planning, marketing levers, operational programs, and cross-sell/upsell motions
ensure team execution is grounded in clear ROI and measurable outcomes
Lead high-visibility renewal and commercial negotiations for priority partners, guiding strategy from redlines through signature and ensuring internal alignment on risk, profitability, and long-term value
Partner closely with Product/Engineering and Operations leadership to identify systemic merchant experience gaps, influence roadmap and process improvements, and scale best practices across the portfolio
Drive organizational alignment internally by translating partner needs into clear internal asks, and translating Uber Eats/Postmates priorities into partner-ready narratives that build trust and long-term commitment

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award, sales bonuses & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

New

SMB Account Manager, Restaurants

The Account Manager role is an exciting opportunity to showcase your relationshi...

Location

United States , New York

Salary:

69500.00 - 77000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience in sales, account management, operations, or a related field
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Highly organized and detail-oriented, with a strong work ethic
Willingness to roll up your sleeves and dive deep into partner relationships and business challenges

Job Responsibility

Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
Consult and upsell additional Uber Eats products and services to optimize merchant performance
Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
Maintain consistent communication via email, phone, and in-person meetings where applicable
Champion restaurant feedback to help shape internal strategy and drive insights
Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential

What we offer

Eligible to participate in Uber's bonus program
May be offered sales bonuses & other types of comp
Eligible to participate in a 401(k) plan
Various benefits

Fulltime

Head of SMB Account Management, UberEats

As the Head of SMB Account Management, you will lead, develop, and scale account...

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

10+ years of experience in sales, account management, or commercial leadership
Fluency in both Mandarin and English
Proven experience leading high-performing account management teams in fast-paced environments
Strong track record of driving revenue growth, customer retention, and solution-based selling
Demonstrated ability to design and scale systems and processes for commercial teams
Highly analytical with a data-driven approach to decision-making
Experience operating within complex, matrixed, and cross-functional global organizations

Job Responsibility

Lead, coach, and develop a high-performing team of managers and Account Managers
Drive customer retention, revenue growth, and adoption of Uber solutions
Foster a culture of performance, accountability, and continuous development
Set clear goals, provide structured feedback, and build strong succession pipelines
Develop and execute a scalable customer growth strategy aligned with country and global go-to-market priorities
Design and implement repeatable sales motions to improve efficiency and velocity
Leverage data to optimize account segmentation, expansion strategies, and revenue targets
Oversee forecasting, pipeline management, and structured account planning
Monitor market trends, customer needs, and competitive dynamics to refine strategy
Expand Uber’s presence within key restaurant segments through strategic relationship building

Fulltime

Account Partner (Bilingual), Eats SMB

Uber Eats is looking for sharp, highly motivated individuals to join our Small-t...

Location

Canada , Toronto

Salary:

73571.00 - 77143.00 CAD / Year ▼

Uber

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
Must be fluent in Mandarin/Cantonese (both speaking and writing)

Job Responsibility

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Identifying new sales opportunities through product adoption and location expansion
Identify opportunities and recognize additional revenue potential
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

What we offer

eligible for various benefits
details at https://www.uber.com/careers/benefits

Fulltime

Account Manager (Bilingual Mandarin/English) Uber Eats, SMB

The Account Manager role is an exciting opportunity to showcase your relationshi...

Location

Canada , Toronto

Salary:

61500.00 - 68500.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

Must be fluent in Mandarin and English language (both speaking and writing)
Minimum 3+ years of experience in sales, account management, operations, or a related field

Job Responsibility

Act as an ambassador of Uber Eats' mission, brand, and product
Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Establish and proactively maintain communication channels with merchant (restaurant) partners via email, phone, and face-to-face meetings
Provide hands-on vendor management and training on new merchant features and products
Identifying new sales opportunities through product adoption and location expansion and upselling merchants on marketing products (ads, promotions, etc)
Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
KPI & OKR centric methodology: Generate team consciousness about the need of results measured by important metrics
Build processes and standardize best-practices within merchant success and your territory
Identify key risks for our partnerships and work quickly and diligently to ensure we are delivering the best possible experience for our partners to ensure 100% account retention
Partner with our Operations and Seller teams to manage relationships, resolve issues and answer merchant questions

What we offer

equity award
various benefits

Fulltime

Account Manager (SMB), Uber Eats

Uber Eats is looking for sharp, highly motivated individuals to join our Small-t...

Location

Austria , Vienna

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Fluency in German and English
2+ years of professional experience in Account Management, Business Development, Sales, Partnership Management, Marketing or similar
A Bachelor's Degree or equivalent experience
Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Job Responsibility

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Drive business growth within your portfolio by increasing product adoption, expanding to new locations, and uncovering new revenue opportunities
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners

Fulltime

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Account Manager, Eats SMB

Job Description

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Requirements

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