Account Manager, Digital Content Job at On Board Experiential (Los Angeles)

Job Description

Supports projects from planning through delivery. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure digital content deliverables are met. Utilizes appropriate tools to manage project timelines, tasks, milestones, and deadlines. Works with Digital Project Manager to communicate schedule and changes to all stakeholders. Prepares agendas, meeting notes, and project summaries. Works with Digital Project Manager to monitor task completion status to identify at risk project tasks and communicate at risk tasks to stakeholders.

Job Responsibility

Supports projects from planning through delivery
Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure digital content deliverables are met
Utilizes appropriate tools to manage project timelines, tasks, milestones, and deadlines
Works with Digital Project Manager to communicate schedule and changes to all stakeholders
Prepares agendas, meeting notes, and project summaries
Works with Digital Project Manager to monitor task completion status to identify at risk project tasks and communicate at risk tasks to stakeholders
Digital Content Management – lead on the curation and trafficking of digital content related to website and email content within OBE’s scope
Digital Liaison - Serve as the day-to-day Digital Liaison to client for select digital products, managing communications related to digital content deliverables
Support Digital Project Manager in escalating relevant timeline, scope, and technical considerations to stakeholders
Email Management Lead – Lead on all participant-facing emails through email content template creation, distribution list cultivation, data refinement, and scheduling send
Digital Content Liaison – Represent the account team as the digital content liaison between project members, cross-functional teams, external vendors, and other stakeholders to ensure digital content deliverables are met
Support in translating client needs, content, and feedback into clear, actionable items for the Digital Project Manager
Website and Email Marketing – Support the Digital Project Manager in the creation of marketing templates for email marketing and project websites around approved strategy and content alignment
Social Marketing Support – Support the social marketing initiatives for projects, as assigned by project
Act as a primary point of contact for internal teams, building strong, trusted relationships
Partner with teams to understand business objectives and identify opportunities to deliver measurable results
Guide development of experiential tactical plans for IRL and/or virtual programs in collaboration with Strategy, Creative, Production, Tech, Digital, and Social teams
Manage day-to-day client communications and ensure timely, clear distribution of information across internal and external teams
Provide ongoing budget tracking, expense monitoring, reconciliations, and client approvals in partnership with Producers and Finance
Deliver performance feedback and post-program evaluations to clients and senior leadership

Requirements

Bachelor's degree in marketing, Business Administration, Communications, Design, or related field
3–5 years of experience in project management, account management, or experiential marketing
Experiential marketing agency experience strongly preferred
Minimum 2 years serving as a primary client contact or account lead
Experience managing IRL and/or virtual experiential activations
Exceptional organizational skills with strong attention to detail and accuracy
Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously
Excellent communication skills—written, verbal, and presentation
Strong problem-solving skills with the ability to identify issues and develop effective solutions
Comfortable working cross-functionally with creative, technical, and production teams
Ability to adapt quickly to new tools, platforms, and technologies
Understanding of digital product content and marketing strategies and governance
Experience with email marketing tools and web technologies
Willingness to travel up to 50% and work a hybrid schedule (2 days minimum in office)
Flexibility to collaborate with OBE offices and projects across multiple time zones, which may occasionally require work outside standard business hours
Ability to lift up to 25 pounds and remain on feet for extended periods during live events

Nice to have

Enthusiasm for creating and presenting compelling design decks, pitches, and client-facing materials
Passion for experiential and spatial design, consumer journey, digital interactivity, and environmental storytelling
Creative thinker who understands time management and efficient use of resources
Professional, collaborative personality that works well across all levels of an agency
High energy, stamina, and flexibility to work non-traditional hours (nights/weekends as needed)

What we offer

medical/dental/vision insurance
employer paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
PTO
STD/LTD insurance benefits

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Account Manager, Digital Content

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