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We are seeking a German-speaking SMB Account Manager to contribute to our ongoing efforts to enhance customer satisfaction and drive growth and margin expansion within existing accounts.
Job Responsibility:
Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts
Gain a deep understanding of your customer's business and show you understand their spend as well as identify with their goals as an organisation
Manage their budget effectively within the wider business travel space
Develop a comprehensive understanding of the Perk portfolio of products to grasp each stage of the customer journey fully
Identify common problems within each account and develop strategies to resolve each issue on time
Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk
Requirements:
Relevant min. 2-year work experience within Account Management or Customer Success roles
Native or near-native proficiency in German
Ability to speak and write in English fluently
Experience in the Travel industry and/or SaaS products
Strong technical aptitude
Customer-focused with a passion for working with people
Excellent analytical abilities with a fluency in Excel/ Gsheet
Solid analytical background
What we offer:
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Life Insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
17 weeks’ paid parental leave during your child’s first year
16 paid hours per year to spend volunteering
Up to 20 "Work from Anywhere" days per year
In real-life English, Spanish and Catalan lessons
Four-week, fully paid sabbatical once you reach 5 years