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As an Account Manager, you’ll report directly to our Head of Account Management. It’s an opportunity to play a pivotal role in driving business growth by nurturing and expanding relationships with our existing customers. You’ll manage a large portfolio with the goal of driving expansion through upsell, cross-sell, and contract negotiation. Our Barcelona team currently consists of 16 people and is rapidly expanding. Become part of our Spanish hub’s growth!
Job Responsibility:
own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans
hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities
understand client needs, business objectives, and challenges to effectively position our products/services
be responsible, for those customers, for the entire sales cycle from potential identification to closing : Qualification > Discovery > Technical Validation > Commercial proposal > Signature
understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities
maintain accurate records of client interactions, transactions, and progress using CRM software
work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growth
collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation
Requirements:
minimum 1 year of sales experience in any industry
strong sales instincts, demonstrated assertiveness and a strong track-record of hitting and exceeding quota
ability to navigate between high velocity deals and value focus deals
customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant
great written and verbal communication skills in English & German
ownership mindset
What we offer:
Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing