Account Manager, Customer Success - (Retention & Renewals)

This role is responsible for owning retention, renewals, and long-term account growth across a defined portfolio of higher education clients. The Account Manager / Customer Success Manager serves as the primary post-sale owner of the client relationship, accountable for renewal outcomes, contract continuity, and long-term value realization across annual and multi-year agreements. You will partner closely with institutions to drive adoption, demonstrate ongoing value, and lead renewal planning through structured account strategy, QBRs, and value reviews. This role is consultative, commercially accountable, and focused on protecting and growing revenue through strong client partnerships.