CrawlJobs Logo
Lightcast Logo Lightcast · Customer Service

Account Manager, Customer Success - (Retention & Renewals)

United States, Moscow, ID · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

This role is responsible for owning retention, renewals, and long-term account growth across a defined portfolio of higher education clients. The Account Manager / Customer Success Manager serves as the primary post-sale owner of the client relationship, accountable for renewal outcomes, contract continuity, and long-term value realization across annual and multi-year agreements. You will partner closely with institutions to drive adoption, demonstrate ongoing value, and lead renewal planning through structured account strategy, QBRs, and value reviews. This role is consultative, commercially accountable, and focused on protecting and growing revenue through strong client partnerships.

Job Responsibility

  • Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention
  • Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations
  • Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements
  • Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement
  • Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers
  • Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes
  • Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals
  • Ensure successful onboarding, adoption, and time-to-value to support long-term retention
  • Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations
  • Partner cross-functionally to resolve issues that could impact renewal or long-term account health
  • Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities
  • Support expansion conversations while maintaining ownership of the overall client relationship

Requirements

  • 3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment
  • Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions
  • Experience managing annual and multi-year contracts strongly preferred
  • Experience supporting higher education or similarly complex, relationship-driven customers preferred
  • Strong communication, negotiation, and relationship-management skills
  • Comfortable using data, reporting, and presentations to support renewal and account strategy conversations
  • Highly organized, proactive, and accountable for outcomes
Lightcast - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Account Manager, Customer Success - (Retention & Renewals)

8 matching positions

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
  • Proven success in Account Management, Customer Growth, and achieving revenue targets
  • Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
  • Understanding of infrastructure management and experience with intelligent automation platforms
  • Exceptional communication, presentation, and influencing skills
  • Strong business acumen and proactive approach to identifying growth opportunities
  • Excellent time management and ability to juggle multiple priorities
  • Ability to navigate ambiguous situations while delivering high-quality outcomes
Job Responsibility
Job Responsibility
  • Manage customer portfolio, satisfaction, success, retention and avoid churn
  • Secure renewals and drive growth and scaling of customer programs
  • Be accountable for renewal and Upsell/Cross sell customer quota
  • Strategic account planning and stakeholder mapping
  • Deliver and communicate ROI for clients throughout customer lifecycle
  • Build relationships with key stakeholders in customer's organization
  • Coordinate workstreams across Shared Services, Education, Support, and active engagements
  • Act as voice of the customer with product and engineering teams
  • Represent OpsRamp as domain and product expert in customer interactions and events
What we offer
What we offer
  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Career development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Customer Success Manager

The Customer Success Manager is a key role within the Customer Experience organi...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akeneo.com Logo
Akeneo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Speak Spanish and English fluently
  • Solid background in customer success, account management, or project management within the SaaS or tech industry
  • Expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
  • Experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
  • Strong track record in managing high-value customer accounts, driving retention, and achieving growth targets
Job Responsibility
Job Responsibility
  • Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
  • Drive adoption of our software and identify opportunities for expansion
  • Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
  • Engage with customers in insightful ways, including delivering personalised, action-focused business reviews
  • Understand the signs of risk and proactively identify it
  • Capable of devising strategies to mitigate risk and executing defined action plans
  • Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team
  • Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
  • Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo
What we offer
What we offer
  • Flexible working hours
  • Hybrid setup allowing 3-4 days working from home
  • 25 days of annual leave
  • Option to Work from Anywhere for up to 30 days per year
  • £450 budget to enhance your home office
  • £80 monthly sustainable transportation allowance for eco-friendly commuting
  • 26 weeks of paid maternity leave
  • 4 weeks of paid leave for the second parent
  • Up to 20 weeks of fully paid shared parental leave
  • Gradual return to work program
  • Fulltime
Read More
Arrow Right

Scaled Customer Success Manager

Airtable is the no-code app platform that empowers people closest to the work to...
Location
Location
United States , San Francisco; New York; Austin
Salary
Salary:
115000.00 - 166300.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of direct client management experience
  • Experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
  • Track record of delivering value to customers through onboarding, training, adoption, retention, and expansion
  • Ability to distill technical or intricate systems into understandable and actionable insights
  • Detail-oriented, resourceful, and creative problem solver
  • Team player, effective collaborator, and self-starter
  • Ability to context switch and manage multiple projects and customer engagements simultaneously
Job Responsibility
Job Responsibility
  • Manage a diverse portfolio of Airtable Enterprise accounts at scale
  • Deliver high impact, time-based engagements for a large volume of customers via a pooled portfolio model
  • Carry out mutual onboarding plans to ensure customers launch primary workflows within 90 days
  • Monitor customer adoption and respond to account health signals
  • Drive value business reviews with customers prior to renewal
  • Identify growth opportunities to expand customer ACV
  • Document customer use cases and contribute to success plans
  • Act as a teacher, empowering customers to capture value from Airtable
  • Accelerate adoption and expand usage to cross-functional teams
  • Manage and identify opportunities for one-to-many customer programs
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We are growing our Client Solutions team to support and expand Alloy’s SMB and M...
Location
Location
United States , Washington, DC; Denver, CO; Vancouver, BC
Salary
Salary:
75000.00 - 137500.00 USD / Year
alloy.ai Logo
Alloy.ai
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles
  • Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes
  • Proven project management abilities with excellent organization, follow-through, and work ethic
  • Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results
  • Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management
  • Passionate about improving processes and workflows to create repeatable customer success models
  • Strong relationship-building skills across various personas, from day-to-day users to executive sponsors
  • Experience managing renewals and expansions, ideally at scale
  • An ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Job Responsibility
Job Responsibility
  • Manage a portfolio of 15–30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth
  • Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements
  • Monitor account health, manage by exception, and focus efforts where they will have the highest impact
  • Drive retention and expansion through business value reviews, renewals, and growth-focused conversations
  • Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes
  • Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references
  • Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality
  • Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs
  • Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering
What we offer
What we offer
  • Annual On-Target Bonus (OTB)
  • Fulltime
Read More
Arrow Right

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...
Location
Location
United States
Salary
Salary:
80000.00 - 100000.00 USD / Year
autorabit.com Logo
AutoRABIT
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
  • Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
  • Eagerness to quickly grasp and articulate technological and business concepts
  • Developing verbal and written communication skills
  • Demonstrated empathy for customers and a passion for contributing to revenue and growth
  • Developing collaborative, persistent, and self-directed work habits
  • Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
  • A bachelor's degree in a relevant field or equivalent practical experience
  • An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
  • Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role
Job Responsibility
Job Responsibility
  • Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
  • Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
  • Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
  • Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
  • Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
  • Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
  • Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
  • Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
  • Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
  • Responsibility to adhere to set internal controls
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager, you will have an overall responsibility for manag...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
brandwatch.com Logo
Brandwatch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years relevant work experience in a customer facing role
  • Excellent customer facing presentation, written, and oral communication skills
  • Advanced understanding of social media networks and social monitoring tools
  • Familiarity working with global customers across multiple teams and regions
  • Proven track record of developing and executing strategic account plans
  • Proven ability to develop executive champions at a strategic level
  • The ability to multi-task and troubleshoot under pressure
  • An ability to be astute, strategic, intelligent, and insightful
  • Drive to work autonomously and proactively
  • Experience working with (or for) a social media monitoring provider
Job Responsibility
Job Responsibility
  • Develop a trusted advisor relationship with customer executive sponsors
  • Establish and oversee the customer's adoption, training, and development of best practices
  • Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives
  • Identify opportunities for expanded use of the platform and integration into the accounts’ business processes
  • Identify and escalate key customer product related requirements and manage customer expectations
  • Facilitate the development of a community of like-minded Brandwatch customers
  • Update CRM and billing system records for customer accounts and opportunities
  • Enable and assist product support to best address customer’s technical issues
  • Serve as a coach and trusted advisor to Brandwatch customers
What we offer
What we offer
  • Buddy setup to help you onboard and beyond
  • A competitive compensation package
  • A place in a high performing team at a growth-driven company
  • An open, informal, diverse and multinational working environment
  • 25 days of PTO per year
  • 1 Wellness Day per quarter on top of your holiday allowance
  • Full Headspace subscription
  • 24/7 Employee Assistance program
  • Hybrid working model
Read More
Arrow Right

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer success
  • Proven track record in customer success
  • Excellent communicator with exemplary written and verbal communication skills
  • Unparalleled follow up skills
  • Excited by working with medium and large technology companies
  • Known for being a team player
  • Build great relationships with colleagues and customers
  • High level of intellectual curiosity
  • Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • Excellent time management skills
Job Responsibility
Job Responsibility
  • Own client renewals, retention and net retention targets for your customers
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
  • In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customer success
  • Proven track record in customer success
  • Excellent communicator with exemplary written and verbal communication skills
  • Unparalleled follow up skills
  • Excited by working with medium and large technology companies
  • Known for being a team player
  • Builds great relationships with colleagues and customers
  • High level of intellectual curiosity
  • Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • Excellent time management skills
Job Responsibility
Job Responsibility
  • Own client renewals, retention and net retention targets for your customers
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
  • In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right