Account Manager - Customer Service

• Act as a primary point of contact for assigned customer accounts, delivering high‑quality service and support
• Manage and process customer orders, quotations, returns, and queries using SAP (training provided if needed)
• Build strong customer relationships through proactive communication and follow‑ups
• Collaborate with logistics, procurement, engineering, and sales teams to ensure accurate and timely order fulfilment
• Maintain up‑to‑date customer information, pricing, and documentation within internal systems
• Investigate and resolve customer issues promptly and professionally
• Support continuous improvement activities, helping to streamline customer service and account management processes

• Experience in account management, customer service, or a commercial support role
• Strong organisational skills and excellent attention to detail
• Confident communicator, able to build rapport with customers, suppliers, and internal stakeholders
• Proficient in Microsoft Office (Excel, Outlook, Word)
• SAP experience highly desirable
• Able to handle multiple priorities in a fast‑moving environment
• Proactive, solution‑focused, and positive team player

SAP experience