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Account Manager Customer & Sales Management

United Kingdom, Manchester Employment contract · Job Posted June 28, 2026
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Job Description

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported.

Job Responsibility

  • Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels
  • Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth
  • Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value
  • Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities
  • Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems
  • Prepare and follow up on quotations, working towards both individual and team sales targets
  • Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies

Requirements

  • Proven experience in a sales or account management role, ideally within a target-driven environment
  • Strong understanding of sales processes, pipeline management, and performance metrics
  • Confident in using CRM systems and Microsoft Office applications

Nice to have

Experience supporting tenders or bid processes is desirable

What we offer

  • Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus
  • 25 days’ holiday plus bank holidays
  • Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme
  • Hybrid working options available following successful completion of a 12-week onboarding period
  • Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression
  • 25 days annual leave plus bank holidays, pension

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