Account Manager Customer & Sales Management

• Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels
• Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth
• Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value
• Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities
• Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems
• Prepare and follow up on quotations, working towards both individual and team sales targets
• Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies

• Proven experience in a sales or account management role, ideally within a target-driven environment
• Strong understanding of sales processes, pipeline management, and performance metrics
• Confident in using CRM systems and Microsoft Office applications

Experience supporting tenders or bid processes is desirable

• Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus
• 25 days’ holiday plus bank holidays
• Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme
• Hybrid working options available following successful completion of a 12-week onboarding period