Account Manager, Commercial Card (Strategic) Job at Citizens Bank (New York)

Product Manager, Commercialization (Card Acquiring)

This pivotal role supports Spring by Citi, our payment acceptance solution. As a...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrable commercial product management experience in finance (Payments or Card Acquiring preferred)
Proven commercial acumen: strong understanding of sales cycles, revenue drivers, market dynamics, and profitability
Ability to partner with sales to drive product adoption, achieve revenue targets, and win business
Experience in developing and executing go-to-market strategies, commercialization, and sales enablement
Strong negotiation and influencing skills, client-facing experience
Broad functional experience in market analysis, business development, product commercialization, and sales support
Ability to work under pressure, manage deadlines, and adjust priorities quickly
Clear and concise written and verbal communication, especially for commercial strategies and value propositions
Analytical, problem-solving, and decision-making skills with a commercial lens
Team-oriented approach in a commercially focused environment

Job Responsibility

Commercial Strategy & Sales Partnership: Collaborate with sales and cross-functional teams to drive successful product launches and commercialization, ensuring market readiness and sales enablement
Go-to-Market Contribution: Support strategic roadmap development, go-to-market launches, and commercial marketing to maximize revenue and market adoption
Client & Sales Engagement: Act as a commercial subject matter expert, partnering with sales to present solutions, articulate value propositions, and support deal closure
Commercial Performance: Monitor core product performance, focusing on client acquisition, revenue growth, and optimizing client experience. Prioritize features driving commercial impact
Pricing & Revenue Optimization: Develop and implement pricing strategies, analyze market dynamics, and optimize profitability. Support sales in commercial negotiations
Partner Development: Cultivate commercial relationships with external partners and schemes to identify new market opportunities and expand channels
Market Share & Positioning: Execute commercial strategies for value propositions, market positioning, segmentation, pricing, targeting, and channel partnerships to expand market share and achieve preferred partner status
Regional & Global Strategy: Implement regional and global commercial strategies, coordinating with sales, product, and operations to penetrate new markets and expand relationships
Market Intelligence & Innovation: Conduct commercial analysis of client needs and competitors to inform a market-driven product innovation roadmap, delivering advanced solutions
Commercial Lifecycle Management: Manage aspects of the product commercial lifecycle, focusing on market demands, sales enablement, and competitive advantage

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Client Partner

The Client Services team are entrepreneurs who champion clients and colleagues a...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

7-10+ years working in a client services or account management role in a creative environment
Prior success in business development and building and maintaining client relationships
Understanding of a strategic consulting and professional services approach
Experience of managing global clients and leading accounts at a senior level
Comfort and experience in building and leading world-class teams
Demonstrates an in-depth understanding of wider commercial issues
Experience of inspiring and managing teams
Highly competent and confident presenter in Keynote
Possesses a strong quality of leadership, in both the work and in decision-making
High emotional intellect, the ability to drive projects and lead an internal team through various scenarios with clients

Job Responsibility

Grow organic business for key accounts - lead and mentor other Client Services team members
Sets strategy for account group - Strategic leadership of the internal team, setting the vision for the account, helping the team understand what needs to be delivered
Provides thought leadership to both clients and internal teams
Makes the account team aware of senior level client challenges
Reports on client activity for executive meetings
Provides senior clients and their boards with digital marketing expertise and innovative ideas
Consults on their business challenges to deliver a positive difference to their bottom line through experience, entrepreneurialism and incisive thought
Presents Strategic services offering to develop partnerships, new services and solutions that help client businesses exceed growth targets
Identify, engage, convert and scale new opportunities into long-term client relationships
Lead regional pitch responses and procurement processes

Head of Commercial Card and Merchant Business Management

The Head of Commercial Card and Merchant Business Management is responsible for ...

Location

United States , Johnston; New York; Shelton; Boston

Salary:

156000.00 - 175000.00 USD / Year

Citizens Bank

Expiration Date

Until further notice

Requirements

10+ years of experience in commercial banking, payments, card products, or financial services, with strong exposure to pricing, portfolio management, or business management
Proven experience leading pricing strategy, commercial economics, or revenue management in a complex, regulated environment
Strong understanding of Commercial Card and/or merchant economics, including interchange, rebates, incentives, and client profitability
Demonstrated ability to partner effectively with Sales while maintaining disciplined pricing and governance standards
Advanced analytical, communication, and executive presentation skills
Proven people leadership experience with a track record of building and developing high-performing teams

Job Responsibility

Own and manage end-to-end pricing strategy across Commercial Card, Merchant and Sponsorship products, including client pricing, fee structures, incentives, and deal economics. Establish governance and approval frameworks to ensure consistency, profitability, and compliance
Lead the revenue share and rebate platform, including design, calculation, governance, execution, and ongoing optimization. Ensure accuracy, transparency, and strong controls in partnership with Finance, Operations and Risk
Oversee Commercial Card portfolio management, including monitoring revenue, profitability, spend trends, attrition, and overall portfolio health including credit monitoring. Identify opportunities for growth, optimization, and risk mitigation
Provide commercial and analytical support to Sales and Account Management teams, including pricing guidance, deal structuring, economic modeling, and support for complex client negotiations
Manage client contracts and support in complex legal deal negotiations in partnership with sales and legal
Develop and deliver sales support and enablement tools, reporting, and frameworks that improve sales and product effectiveness, consistency, and confidence across the Commercial Card and Merchant lifecycle
Lead analytics and reporting to deliver clear, actionable insights into business performance, trends, and opportunities. Translate complex data into executive-level and field-ready insights
Own business planning, forecasting, and budgeting for the Commercial Card business. Partner with Finance and Product to align revenue targets, investments, and strategic priorities
Provide people leadership across pricing, analytics, portfolio management, and business support functions through coaching, performance management, development planning, and succession planning
Partner cross-functionally with Sales, Product, Risk, Finance, Operations, and Technology to drive alignment, execution, and continuous improvement across processes and operating models

What we offer

comprehensive medical, dental and vision coverage
retirement benefits
maternity/paternity leave
flexible work arrangements
education reimbursement
wellness programs
competitive pay
opportunity to earn an annual discretionary bonus

Fulltime

Vp, program setup and maintenance – commercial cards

We are seeking a professional to join our team in Chennai, India, reporting to t...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's/University degree (Master’s degree highly preferred)
Minimum of 12 years of experience in a senior-level capacity
Strong background in commercial cards operations management
In-depth, hands-on expertise in Card Program Setup, Application and Maintenance Processing, Know Your Customer (KYC) procedures, and ECS+ Maintenance functions
Comprehensive understanding of the end-to-end Commercial Cards product life cycle
Proven track record of successfully driving change and transformation initiatives that enhance client experience and operational efficiency
Proficiency with cards and ECS+ systems and their operational workflows
Demonstrated experience in creating and implementing processes that lead to measurable improvements in business performance
Exceptional analytical abilities
Meticulous attention to detail

Job Responsibility

Assume full ownership and accountability for the performance and outcomes of the Commercial Cards Program Setup & Maintenance function
Lead and manage key operational projects and strategic initiatives, collaborating closely with global stakeholders to achieve industry-leading performance metrics, enhance efficiency, and deliver best-in-class service standards
Serve as a key representative of the business and Citibank in client-facing engagements as required, upholding the professional standards of the firm
Conduct the Manager's Control Assessment (MCA) for all related functions, ensuring strict adherence to established control frameworks and policies
Establish and maintain effective performance metrics, including Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Turnaround Times (TATs), to rigorously monitor operational performance and proactively resolve any identified issues or gaps
Oversee vendor management activities to drive operational efficiency, align processes with internal controls, and facilitate the sharing of best practices
Champion continuous process and operational improvements, fostering a culture of innovation and enhancement that contributes to the business's long-term success
Cultivate and maintain strong, collaborative relationships with colleagues, senior management, internal teams, external clients, and key stakeholders
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and its assets by driving compliance with all applicable laws, rules, and regulations. This includes adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with full transparency

Fulltime

Client Partner

The Client Services team are entrepreneurs who champion clients and colleagues a...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

7-10+ years working in a client services or account management role in a creative environment
Prior success in business development and building and maintaining client relationships
Understanding of a strategic consulting and professional services approach
Experience of managing global clients and leading accounts at a senior level
Comfort and experience in building and leading world-class teams
Demonstrates an in-depth understanding of wider commercial issues
Experience of inspiring and managing teams
Highly competent and confident presenter in Keynote
Possesses a strong quality of leadership, in both the work and in decision-making
High emotional intellect, the ability to drive projects and lead an internal team through various scenarios with clients

Job Responsibility

Strategic Client Leadership: Grow organic business for key accounts - lead and mentor other Client Services team members
Sets strategy for account group - Strategic leadership of the internal team, setting the vision for the account
Provides thought leadership to both clients and internal teams
Makes the account team aware of senior level client challenges
Reports on client activity for executive meetings
Provides senior clients and their boards with digital marketing expertise and innovative ideas
Consults on their business challenges to deliver a positive difference to their bottom line
Presents Strategic services offering to develop partnerships, new services and solutions
Business Development: Identify, engage, convert and scale new opportunities into long-term client relationships
Lead regional pitch responses and procurement processes

What we offer

Access to our diverse network of specialists by collaborating across our European, Middle East and South African studios
Work in an environment which fosters a meritocratic culture and encourages ownership
Surrounded by some of the brightest minds in their fields
Explore our extensive range of benefits

Fulltime

Client Partner - Public Safety & Defence

Our aim at Made Tech is to use human-centred technology to improve our society. ...

Location

United Kingdom , Any UK Office Hub (Bristol / London / Manchester / Swansea)

Salary:

90000.00 - 110000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders
Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors
Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new business
A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets
An appreciation and knowledge of technology delivery, agile methodologies, etc.
Broad technology experience and a sound awareness of technology and public sector trends and policies
Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients
Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level
Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders

Job Responsibility

Responsible for growing a portfolio of strategic accounts within one of our Industry Sectors
Develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them
Lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts
Develop a razor sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech’s value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity
Identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio
Lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M
Identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner
Work with marketing to help build awareness in your accounts and target accounts
Continually build your network and our influence within the client's organisation
Manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines

What we offer

30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
part time remote working for all our staff
Paid counselling as well as financial and legal advice
Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
optional social and wellbeing calendar of events

Fulltime

Sr Manager - Business Solutions

As a part of the Client Solutioning organization, the Sr Manager - Business Solu...

Location

United States

Salary:

103750.00 - 174750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Strong consultative, collaborative and influencing skills across all levels
Ability to drive strategy, goal alignment and execution to deliver results
Exceptional will to win
Extensive working knowledge of procurement, finance and accounts payable functions, processes, and systems, including ERPs and meetings & events and travel management, business processes and systems, competition and corporate marketplace
Knowledge of the evolving commercial card payment solution value propositions and financial dynamics of the commercial card business
Change management skills, including ability to motivate and lead customers through a change management process

Job Responsibility

Support account development teams to optimize programs by identifying the best solution, demonstrating Amex Commercial Services value to clients through sales presentations of Amex value proposition and leading edge solutions
Expanding and/or retaining new corporate payments business for strategic accounts by leveraging sales, product, technology, procurement, travel and consulting expertise to design a solution that minimizes a customer’s pain points and solves for the customer’s business problems. This will involve providing process and change management consultancy, applying thought leadership and product and country expertise to clients and prospects in order to design appropriate solutions
Secure client sign off on their solution design prior to providing an effective transition to the Implementation & Technology Solutions Managers, with comprehensive documentation, to allow the solution to be built and quick ramp up of billings
Develop and maintain a broad set of relationships internally within Amex (e.g. Account Management, Global Implementations & Business Solutions, Technology Solutions, Compliance, Product Management, Partnerships, Consulting, Merchant Services, GNS), in order to build and maintain customer satisfaction and loyalty
Systematic analyses, reports and tracking of all client engagements to monitor portfolio performance and satisfaction levels
Define and support best practices regionally and globally, and share client insights, trends and thought leadership to the Field, Marketing and Product Management along with suggestions for product and process improvements

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Manager Account Management

As Manager – Account Management, you will play a key role in the German market a...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Proven success in customer/sales roles, with specific and demonstrable experience in sales/negotiations/contract management
Proven experience in revenue management and profit and loss accounting
Strong analytical and diagnostic skills
Excellent interpersonal communication skills
High self-motivation and proactivity
Expertise in the commercial card solutions industry
Experience in identifying strategic opportunities and managing multiple stakeholder projects
Experience in banking and/or payments, ideally within the Cooperative Financial Group
Native German language is a mandatory requirement

Job Responsibility

Responsible for further develop our success within the cooperative banks organization by developing the relationship and sell the wide range of products and services provided by Mastercard
Develop, implement, and own the customer strategy that would enhance customer profitability, competitive leverage and deliver on the targeted business goals
Develop, accelerate and grow the partnership with our customers
Identify new Business opportunities in the cooperative banks organization to focus on the corporate agenda
Push digitization with the cooperative banks organization in Germany
Optimize existing Business & Bundle our full repertoire of Products, Services & Assets to the client needs
Build, manage and develop the business relationship with the entire organization of the customer
Support the annual and long-term planning cycle / process
Contribute to the development and where appropriate own customer growth strategies that proactively develop their payment business
Successfully manage existing budgets and the financial performance to achieve all set targets

Fulltime

Select Country

Account Manager, Commercial Card (Strategic)

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?