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Citizens Bank Logo Citizens Bank · Banking

Account Manager, Commercial Card (Strategic)

United States, New York Employment contract 117000.00 - 125000.00 USD / Year · Job Posted April 23, 2026
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Job Description

The Strategic Account Manager (AM) is a dedicated overlay resource supporting the bank’s largest and most complex Commercial Card programs. In partnership with the Card Account Manager who remains the primary card relationship owner, the Strategic Account Manager provides incremental, hands‑on support to enhance the client experience, execution quality, and overall program outcomes. This role is focused on deep client engagement, operational execution, and proactive issue management to ensure complex programs operate smoothly and deliver intended growth and retention outcomes. The Strategic Account Manager partners closely with Account Managers, Business Development, Product, Operations, Implementation, and Client Payment Services (CPS).

Job Responsibility

  • Provide enhanced, hands‑on support for complex and high‑impact Commercial Card clients
  • Partner with Account Managers and Business Development to drive usage growth, optimization, and realized revenue
  • Support activation of advanced or complex use cases, including campaign enrollment, supplier enablement, and optimization initiatives
  • Act as a dedicated support resource with increased client touchpoints and responsiveness
  • Develop deep understanding of client workflows, spend behavior, operating models, and pain points
  • Coordinate across Product, Operations, Implementation, and Service teams to ensure smooth delivery, execution discipline, and strong client experience
  • Serve as an additional escalation and problem‑solving resource beyond Client Payment Services (CPS)
  • Monitor program health, trends, risks, and emerging issues across assigned strategic clients
  • Act as the servicing ‘QB’ and liaison between the client and CPS, controlling the client experience and driving timely, high‑quality outcomes

Requirements

  • 5+ years of experience in Commercial Card, payments, commercial banking, or client program management
  • Strong understanding of complex card programs, client workflows, and operational execution
  • Demonstrated ability to manage complexity, coordinate cross‑functional partners, and deliver high‑quality client outcomes
  • Strong communication, problem‑solving, and analytical skills

What we offer

  • competitive pay
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
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