Account Manager, Client Relations Job at Marriott Bonvoy (Bethesda)

Account Manager, Client Relations

Marriott Bonvoy

Location:
United States , Bethesda

Category:
Sales

Contract Type:
Employment contract

Salary:

75900.00 - 115500.00 USD / Year

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Job Description:

The Account Manager – Client Relations, US & Canada Procurement, manages a portfolio of high‑value accounts and serves as a trusted, client-facing point of contact—responsible for leading a coordinated onboarding and enablement process that builds confidence, accelerates adoption, and delivers measurable value. Acting as the strategic and operational lead from agreement through early life-cycle maturity, this role organizes stakeholders, timelines, and deliverables across the customer/ownership group, internal Enterprise Procurement teams, account management partners, and properties. Through disciplined cross-functional coordination, proactive issue resolution, and data-driven insights, the Account Manager – Client Relations strengthens client partnerships to drive utilization, retention, and sustainable revenue growth across the U.S. and Canada portfolio.

Job Responsibility:

Own a portfolio of U.S. & Canada accounts as the primary client-facing contact
build trusted relationships with ownership groups, properties, and internal partners
Own portfolio-level account engagement strategies aligned with Enterprise Procurement and Sales priorities, influence growth, retention, and expansion outcomes across assigned accounts
Develop and independently determine account engagement, prioritization, and escalation strategies engagement strategies
Exercise senior judgment in resolving complex, high‑impact client and property issues, including recommending changes to engagement approach or deployment model
Lead end-to-end onboarding from agreement through early adoption
coordinate stakeholders, timelines, deliverables, and handoffs across ownership, internal teams, and properties
Initiate onboarding through welcome outreach and upfront data collection
confirm key contacts, participating entities, and implementation requirements
Scope and map programs and reporting needs
facilitate kick-off meetings and success plans that align goals, timelines, success criteria, and engagement opportunities
Coordinate supplier communications, program setup, and go-live readiness (access enablement, price implementation, and reporting capture)
Drive adoption through ownership-cascaded property communications and property-wide training on tools, best practices, and how to maximize program value
Perform post–go-live quality assurance and lead 30/60/90-day checkpoints to confirm early success metrics, address gaps, and adjust the engagement plan
Analyze portfolio performance, buying trends, and market insights to influence commercial outcomes, mitigate account risk and support portfolio growth objectives
Coordinate group lead intake and routing
partner with sales support resources and properties to ensure lead quality, timely follow-up, and closure tracking
Maintain accurate account plans, mappings, onboarding status, and CRM data to support reporting, forecasting, and informed decisions
Serve as a subject‑matter leader and escalation point for complex onboarding or client engagement scenarios

Requirements:

Minimum 4+ years’ experience in account management, client relationships, sales, procurement/sourcing or business development, preferably in the hospitality design industry
Ability to travel up to 50%
4-year degree preferred or equivalent work experience within the industry
Proficient technical commodity/product knowledge and Hospitality Industry knowledge
Proven ability to manage complex, high-value accounts and multiple projects with competing priorities in a fast-paced, dynamic environment

Nice to have:

4-year degree preferred or equivalent work experience within the industry
Proficient technical commodity/product knowledge and Hospitality Industry knowledge
Proven ability to manage complex, high-value accounts and multiple projects with competing priorities in a fast-paced, dynamic environment

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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